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How To Fix SCRM899 - No recipient found; SENDMAIL cancelled


SAP Error Message - Details

  • Message type: E = Error

  • Message class: SCRM - Check Results Management

  • Message number: 899

  • Message text: No recipient found; SENDMAIL cancelled

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message SCRM899 - No recipient found; SENDMAIL cancelled ?

    The SAP error message SCRM899: No recipient found; SENDMAIL cancelled typically occurs when the system is unable to find a valid recipient for an email that is being sent through the SENDMAIL function. This can happen for various reasons, and here are some common causes, solutions, and related information:

    Causes:

    1. Missing Recipient Email Address: The most common cause is that the recipient's email address is not specified or is empty in the relevant fields.
    2. Invalid Email Address: The email address provided may be incorrectly formatted or invalid.
    3. Recipient Not Defined in SAP: The recipient may not be defined in the SAP system, or the user may not have a valid email address associated with their user profile.
    4. Configuration Issues: There may be issues with the SMTP configuration in the SAP system that prevent emails from being sent.
    5. Authorization Issues: The user may not have the necessary authorizations to send emails.

    Solutions:

    1. Check Recipient Email Address:

      • Ensure that the email address of the recipient is correctly specified in the relevant fields.
      • Verify that the email address is valid and properly formatted (e.g., user@example.com).
    2. Verify User Profile:

      • Check the user profile of the intended recipient in SAP (transaction code SU01) to ensure that an email address is assigned.
      • If the recipient is an external user, ensure that their email address is correctly entered in the relevant master data.
    3. Review Configuration Settings:

      • Check the SMTP configuration in transaction code SCOT to ensure that the email settings are correctly configured.
      • Ensure that the SMTP server is reachable and properly set up to send emails.
    4. Check Authorization:

      • Ensure that the user attempting to send the email has the necessary authorizations to use the SENDMAIL function.
    5. Test Email Functionality:

      • Use transaction code SOST to check the status of sent emails and see if there are any errors logged.
      • You can also perform a test email send using transaction code SO10 to verify that the email functionality is working.

    Related Information:

    • Transaction Codes:

      • SCOT: SMTP Configuration
      • SU01: User Maintenance
      • SOST: Send Requests
      • SO10: Text Management (for testing email sending)
    • SAP Notes: Check for any relevant SAP Notes that may address specific issues related to email sending or the SENDMAIL function.

    • Documentation: Refer to SAP Help documentation for more details on configuring email settings and troubleshooting email-related issues.

    By following these steps, you should be able to identify and resolve the issue causing the SCRM899 error message in SAP.

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