How To Fix SCRM895 - Errors occurred during mail dispatch

SAP Error Message - Details

• Message type: E = Error

• Message class: SCRM - Check Results Management

• Message number: 895

• Message text: Errors occurred during mail dispatch

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCRM895 - Errors occurred during mail dispatch ?

  The SAP error message SCRM895, which indicates that "Errors occurred during mail dispatch," typically arises in the context of SAP's CRM (Customer Relationship Management) system when there are issues related to sending emails. This can occur in various scenarios, such as when trying to send notifications, alerts, or other email communications from the system.
  Causes of SCRM895
  
  
  Configuration Issues: The email dispatch settings in the SAP system may not be configured correctly. This includes settings related to the SMTP server, email addresses, or other related parameters.
  
  
  SMTP Server Problems: The SMTP server that SAP is trying to use for sending emails may be down, misconfigured, or unreachable due to network issues.
  
  
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails.
  
  
  Invalid Email Addresses: The email addresses being used may be invalid or incorrectly formatted, leading to failures in dispatch.
  
  
  System Errors: There may be underlying system errors or issues with the SAP application itself that are preventing email dispatch.
  
  
  Queue Issues: If the email dispatch is queued, there may be issues with the queue processing.
  
  
  Solutions
  
  
  Check Configuration:
  
  Verify the SMTP configuration in transaction code SCOT (SAPconnect). Ensure that the SMTP server settings are correct and that the server is reachable.
  Check the settings for the email sender and ensure that they are properly configured.
  
  
  
  Test SMTP Connection:
  
  Use the Test Connection feature in SCOT to ensure that the connection to the SMTP server is working correctly.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the email dispatch.
  
  
  
  Validate Email Addresses:
  
  Ensure that the email addresses being used are valid and correctly formatted. You can also test sending an email to a known valid address to see if the issue persists.
  
  
  
  Check Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails. This may involve checking roles and permissions.
  
  
  
  Monitor Queue:
  
  If emails are queued, monitor the queue for any stuck or failed messages. You can use transaction SOST to check the status of sent emails.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes in the SAP Support Portal that may address known issues related to email dispatch.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Send Requests
  SLG1: Application Log
  SICF: HTTP Service Hierarchy Maintenance (to check if the service is active)
  
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring and troubleshooting SAPconnect and email dispatch.
  
  
  By following these steps, you should be able to identify and resolve the issues causing the SCRM895 error in your SAP system.