How To Fix SCRM893 - Mails were created

SAP Error Message - Details

• Message type: E = Error

• Message class: SCRM - Check Results Management

• Message number: 893

• Message text: Mails were created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCRM893 - Mails were created ?

  The SAP error message SCRM893 indicates that emails were created but not sent. This message typically arises in the context of SAP CRM (Customer Relationship Management) when there is an issue with the email sending process.
  Cause:
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails. This could include incorrect SMTP settings or missing email server configurations.
  Email Queue: Emails may be stuck in the outbound queue due to various reasons, such as network issues or server downtime.
  Authorization Issues: The user or the system may lack the necessary authorizations to send emails.
  Recipient Issues: The email addresses may be invalid or incorrectly formatted, leading to failures in sending.
  System Errors: There may be underlying system errors or issues with the email sending function in SAP.
  
  Solution:
  
  
  Check SMTP Configuration: Ensure that the SMTP settings in the SAP system are correctly configured. This includes checking the SMTP server address, port, and authentication details.
  
  Transaction Code: SCOT (SAPconnect: Administration)
  
  
  
  Monitor Outbound Queue: Check the outbound queue for any stuck emails. You can use transaction code SOST to view the status of sent emails and troubleshoot any issues.
  
  
  Review Authorizations: Ensure that the user or the system has the necessary authorizations to send emails. This may involve checking user roles and permissions.
  
  
  Validate Email Addresses: Verify that the email addresses being used are valid and correctly formatted. This can help prevent issues with undeliverable emails.
  
  
  Check System Logs: Review system logs for any errors or warnings related to email sending. This can provide insights into what might be causing the issue.
  
  Transaction Code: SLG1 (Application Log)
  
  
  
  Test Email Sending: Perform a test to send an email manually from the SAP system to ensure that the email functionality is working as expected.
  
  
  Consult SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to email sending in your version of SAP.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed guidance on configuring and troubleshooting email sending in SAP.
  Community Forums: Engage with SAP community forums or support channels for additional insights and solutions from other users who may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it is impacting business operations.
  
  By following these steps, you should be able to identify and resolve the issue related to the SCRM893 error message in SAP.