How To Fix SCRM894 - Mails were created and sent directly

SAP Error Message - Details

• Message type: E = Error

• Message class: SCRM - Check Results Management

• Message number: 894

• Message text: Mails were created and sent directly

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCRM894 - Mails were created and sent directly ?

  The SAP error message SCRM894 indicates that emails were created and sent directly, which typically means that there was an issue with the email processing in the SAP system. This message is often related to the SAP Customer Relationship Management (CRM) module, particularly in scenarios involving email communication.
  Cause:
  
  Direct Email Sending: The system may be configured to send emails directly without going through the standard processing or queuing mechanisms. This can happen due to specific settings in the email configuration or due to a custom implementation.
  Configuration Issues: There may be issues with the configuration of the email sending process, such as incorrect SMTP settings or missing parameters.
  System Performance: If the system is under heavy load, it might bypass certain checks or processes, leading to direct email sending.
  Custom Code: If there are custom developments or enhancements in the email sending process, they might not be handling the email sending as expected.
  
  Solution:
  
  Check Configuration: Review the email configuration settings in the SAP system. Ensure that the SMTP settings are correctly configured and that the email sending process is set up to use the appropriate method (e.g., using the SAPconnect).
  Review Custom Code: If there are any custom developments related to email sending, review the code to ensure it adheres to best practices and does not bypass necessary checks.
  Monitor System Performance: Check the system performance and load. If the system is under heavy load, consider optimizing performance or scheduling email sending during off-peak hours.
  Consult SAP Notes: Look for relevant SAP Notes that might address this specific error message. SAP frequently releases updates and patches that can resolve known issues.
  Testing: Conduct tests to replicate the issue and verify if the changes made resolve the problem. Monitor the email sending process to ensure it is functioning as expected.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and email processing for detailed configuration steps and best practices.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the cause of the SCRM894 error and implement a solution to resolve it.