How To Fix SCRM162 - Processing status changed to: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: SCRM - Check Results Management

• Message number: 162

• Message text: Processing status changed to: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCRM162 - Processing status changed to: &1 ?

  The SAP error message SCRM162, which states "Processing status changed to: &1," typically relates to issues in the SAP Customer Relationship Management (CRM) module. This message indicates that the processing status of a particular document or transaction has changed, which can occur for various reasons.
  Cause:
  
  Status Change: The status of a business object (like a sales order, service request, etc.) has been updated due to a specific action or event, such as completion of a task, approval, or rejection.
  Workflow Issues: If the document is part of a workflow, the status change may be due to the workflow progressing to the next step or being terminated.
  Data Inconsistencies: There may be inconsistencies in the data that lead to an unexpected status change.
  User Actions: Manual changes made by users or automated processes that affect the status of the document.
  
  Solution:
  
  Check Document Status: Review the document or transaction in question to understand the new status and the implications of that change.
  Review Workflow Logs: If the document is part of a workflow, check the workflow logs to see what actions were taken and why the status changed.
  Consult Change Logs: Look at the change logs for the document to identify what actions led to the status change.
  Error Handling: If the status change is unexpected, investigate any recent changes in configuration or user actions that may have caused the issue.
  SAP Notes: Search for relevant SAP Notes or documentation that may provide additional context or solutions for this specific error message.
  Contact Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to CRM and workflow management, such as CRMD_ORDER for managing orders.
  Documentation: Review SAP documentation for CRM to understand the status management and workflow processes.
  User Training: Ensure that users are trained on how to properly manage document statuses and workflows to minimize errors.
  
  By following these steps, you should be able to diagnose and address the issue related to the SCRM162 error message effectively.