How To Fix /SCMTMS/TEND256 - Fatal error while determining contact persons

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TEND -

• Message number: 256

• Message text: Fatal error while determining contact persons

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TEND256 - Fatal error while determining contact persons ?

  The SAP error message /SCMTMS/TEND256 Fatal error while determining contact persons typically occurs in the context of SAP Transportation Management (TM) when the system is unable to find or determine the contact persons associated with a specific transportation request or shipment. This can happen due to various reasons, including configuration issues, missing data, or inconsistencies in master data.
  Causes:
  
  Missing Contact Person Data: The contact person data may not be maintained in the relevant master data (e.g., Business Partner, Customer, Vendor).
  Configuration Issues: There may be issues in the configuration of the Transportation Management system, particularly in the settings related to business partners and their roles.
  Inconsistent Master Data: There could be inconsistencies or errors in the master data that prevent the system from correctly identifying contact persons.
  Authorization Issues: The user may not have the necessary authorizations to access the contact person data.
  Technical Issues: There may be underlying technical issues, such as problems with the database or system performance.
  
  Solutions:
  
  Check Master Data: Verify that the contact person data is correctly maintained in the Business Partner master data. Ensure that the relevant roles (e.g., contact person role) are assigned to the business partners.
  Review Configuration: Check the configuration settings in SAP TM related to business partners and contact persons. Ensure that all necessary settings are correctly configured.
  Data Consistency Check: Perform a consistency check on the master data to identify any discrepancies or missing information.
  Authorization Check: Ensure that the user has the necessary authorizations to access and view contact person data.
  Debugging: If the issue persists, consider debugging the process to identify the exact point of failure. This may require the assistance of a technical consultant or SAP support.
  SAP Notes: Check for any relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that may resolve known issues.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to maintain or check the contact person data.
  SAP TM Documentation: Refer to the official SAP documentation for Transportation Management for detailed information on configuration and master data management.
  Support Channels: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message /SCMTMS/TEND256.