How To Fix /SCMTMS/GNT_CUST022 - No values found; maintain hierachy

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/GNT_CUST -

• Message number: 022

• Message text: No values found; maintain hierachy

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/GNT_CUST022 - No values found; maintain hierachy ?

  The SAP error message /SCMTMS/GNT_CUST022 indicates that there are no values found for a specific hierarchy in the SAP Transportation Management (TM) module. This typically occurs when the system is trying to access a hierarchy that has not been properly defined or maintained in the system.
  Cause:
  
  Missing Hierarchy Definition: The hierarchy that the system is trying to access has not been defined or is incomplete.
  Incorrect Configuration: The configuration settings for the hierarchy might be incorrect or not aligned with the expected values.
  Data Inconsistency: There may be inconsistencies in the data that prevent the system from retrieving the necessary values.
  Authorization Issues: The user may not have the necessary authorizations to view the hierarchy data.
  
  Solution:
  
  
  Maintain Hierarchy:
  
  Go to the relevant transaction in SAP TM where the hierarchy is defined (e.g., /SCMTMS/HIERARCHY).
  Check if the hierarchy is defined correctly and ensure that all necessary nodes and values are maintained.
  If the hierarchy is missing, create it according to the business requirements.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the SAP TM customizing (SPRO) to ensure that the hierarchy is set up correctly.
  Ensure that all relevant settings are activated and properly linked.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the hierarchy data.
  Correct any inconsistencies found during the checks.
  
  
  
  User Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access the hierarchy data.
  If not, work with your SAP security team to grant the required permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help notes related to the specific hierarchy you are working with for additional guidance.
  
  
  
  SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP TM, such as /SCMTMS/HIERARCHY for hierarchy maintenance.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups for shared experiences and solutions related to this error.
  
  By following these steps, you should be able to resolve the /SCMTMS/GNT_CUST022 error and ensure that the necessary hierarchy values are maintained in your SAP TM system.