How To Fix /SCMTMS/GLOBAL_TRADE311 - Transportation request &1 is locked in another process

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/GLOBAL_TRADE -

• Message number: 311

• Message text: Transportation request &1 is locked in another process

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/GLOBAL_TRADE311 - Transportation request &1 is locked in another process ?

  The SAP error message /SCMTMS/GLOBAL_TRADE311 indicates that a transportation request is currently locked by another process. This typically occurs in the SAP Transportation Management System (TMS) when multiple users or processes attempt to access or modify the same transportation request simultaneously.
  Cause:
  
  Concurrent Access: Another user or process is currently editing or processing the transportation request.
  Long-running Transactions: A transaction that takes a long time to complete may leave the request locked for an extended period.
  System Errors: Sometimes, system errors or crashes can leave locks in place that are not released properly.
  Background Jobs: Background jobs that are processing the transportation request can also lead to this error.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for a few moments and then retrying the operation may resolve the issue.
  Identify the Lock: Use transaction code SM12 to check for locks on the transportation request. You can identify the user or process that is holding the lock.
  Release the Lock: If you have the necessary authorizations, you can manually release the lock in SM12. However, be cautious when doing this, as it may disrupt the other user's work.
  Check Background Jobs: Use transaction code SM37 to check if there are any background jobs that are processing the transportation request. If a job is stuck, you may need to terminate it.
  System Monitoring: Regularly monitor the system for long-running transactions and locks to prevent this issue from occurring frequently.
  Consult with Basis Team: If the issue persists, consult with your SAP Basis team to investigate further. They can check for any underlying system issues or configurations that may be causing the locks.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM37: To monitor background jobs.
  SM21: To check system logs for any related errors.
  
  
  Documentation: Refer to SAP Help documentation for more details on transportation management and locking mechanisms.
  User Training: Ensure that users are trained on how to properly manage transportation requests to minimize the chances of concurrent access issues.
  
  By following these steps, you should be able to resolve the error and understand the underlying causes of the lock on the transportation request.