How To Fix /SCMB/ORDER363 - Error while reading product ID from product GUID

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/ORDER -

• Message number: 363

• Message text: Error while reading product ID from product GUID

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/ORDER363 - Error while reading product ID from product GUID ?

  The SAP error message /SCMB/ORDER363 indicates that there is an issue with reading the product ID from the product GUID in the Supply Chain Management (SCM) module. This error typically arises in scenarios involving order processing, product management, or integration with other systems.
  Causes:
  
  Invalid Product GUID: The product GUID being referenced may not exist in the system or may have been deleted.
  Data Inconsistency: There may be inconsistencies in the database, such as missing entries in the product master data.
  Authorization Issues: The user may not have the necessary authorizations to access the product data.
  Configuration Issues: There may be configuration problems in the SCM module or related components.
  Integration Issues: If the product data is being pulled from an external system, there may be issues with the integration or data transfer.
  
  Solutions:
  
  Verify Product GUID: Check the product GUID being used in the transaction. Ensure that it is correct and corresponds to an existing product in the system.
  Check Product Master Data: Review the product master data to ensure that the product is correctly defined and active.
  Authorization Check: Ensure that the user has the necessary authorizations to access the product data. This can be done by checking the user roles and permissions.
  Data Consistency Check: Run consistency checks on the database to identify and resolve any inconsistencies in the product data.
  Review Configuration: Check the configuration settings in the SCM module to ensure that everything is set up correctly.
  Integration Monitoring: If the product data is coming from an external system, monitor the integration process to ensure that data is being transferred correctly.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary) to check the structure of the product tables or SE16 (Data Browser) to view the product data directly.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Review application logs and traces (using transaction SLG1) to gather more information about the error context and any related issues.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or SCM support team for further assistance.