How To Fix /SCMB/ORDER364 - Error while determining exceptions

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/ORDER -

• Message number: 364

• Message text: Error while determining exceptions

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/ORDER364 - Error while determining exceptions ?

  The SAP error message /SCMB/ORDER364 typically indicates that there is an issue with determining exceptions in the Supply Chain Management (SCM) module, particularly related to order processing or exception handling. This error can arise due to various reasons, including configuration issues, missing data, or system inconsistencies.
  Possible Causes:
  
  Missing Configuration: The system may not be properly configured to handle exceptions for the specific order type or process.
  Data Inconsistencies: There may be missing or inconsistent data in the order or related master data (e.g., material master, customer master).
  Authorization Issues: The user may not have the necessary authorizations to access certain data or perform specific actions.
  System Bugs: There could be bugs or issues in the specific version of SAP you are using that affect exception handling.
  Custom Code: If there are custom enhancements or modifications in the system, they might interfere with the standard exception handling process.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for exception handling in the SCM module. Ensure that all necessary settings are in place for the order type you are working with.
  Validate Data: Check the order and related master data for completeness and consistency. Ensure that all required fields are filled and that there are no discrepancies.
  Review Authorizations: Ensure that the user has the necessary authorizations to perform the actions related to exception handling.
  Check for Notes and Patches: Look for SAP Notes or patches that address known issues related to this error message. Applying relevant updates may resolve the issue.
  Debugging: If you have access to the development environment, consider debugging the process to identify where the error occurs. This can provide insights into the root cause.
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on exception handling in SCM.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SCM that may help in troubleshooting, such as /SCMB/ORDER for order management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Training and Documentation: Consider additional training or reviewing documentation related to exception handling in SAP SCM to better understand the processes involved.
  
  By following these steps, you should be able to diagnose and potentially resolve the /SCMB/ORDER364 error in your SAP system.