How To Fix /SCMB/DM_DLV227 - WO &1 item &2: Could not determine backend product

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/DM_DLV -

• Message number: 227

• Message text: WO &1 item &2: Could not determine backend product

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/DM_DLV227 - WO &1 item &2: Could not determine backend product ?

  The SAP error message /SCMB/DM_DLV227 WO &1 item &2: Could not determine backend product typically occurs in the context of SAP Supply Chain Management (SCM) when the system is unable to identify the backend product associated with a specific work order (WO) and item. This can happen for various reasons, and understanding the cause is crucial for resolving the issue.
  Possible Causes:
  
  Missing Product Master Data: The product may not be defined in the backend system (e.g., SAP ERP) or may not be properly maintained in the product master data.
  Incorrect Configuration: There may be configuration issues in the integration between SCM and the backend system, leading to the inability to map the product correctly.
  Data Inconsistencies: There could be inconsistencies in the data between the SCM and backend systems, such as differences in product codes or descriptions.
  Authorization Issues: The user may not have the necessary authorizations to access the product data in the backend system.
  Transport Issues: If the product was recently created or modified, it may not have been transported correctly to the backend system.
  
  Solutions:
  
  
  Check Product Master Data:
  
  Verify that the product exists in the backend system and is correctly set up. Check the product master data in the relevant transaction (e.g., MM03 for material master).
  Ensure that the product is active and has the necessary views maintained.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the SCM system to ensure that the integration with the backend is correctly set up. This includes checking the settings for product mapping and data transfer.
  Ensure that the relevant integration scenarios are activated.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check between the SCM and backend systems. Look for discrepancies in product codes, descriptions, or other relevant fields.
  Use transaction codes like SLG1 (Application Log) to check for any related error logs that might provide more context.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the product data in the backend system. This may involve checking roles and authorizations in the user profile.
  
  
  
  Transport Management:
  
  If the product was recently created or modified, ensure that the changes have been transported to the backend system. Check the transport logs for any issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this specific error message for any additional troubleshooting steps or known issues.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message or related keywords in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  MM03: Display Material
  SLG1: Application Log
  /SCMB/DM_DLV: SCM Delivery Management
  
  
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.