How To Fix /SCMB/DM_DLV176 - ASN &1 item &2: referenced document &3/&4 contains different customer

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/DM_DLV -

• Message number: 176

• Message text: ASN &1 item &2: referenced document &3/&4 contains different customer

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/DM_DLV176 - ASN &1 item &2: referenced document &3/&4 contains different customer ?

  The SAP error message /SCMB/DM_DLV176 indicates that there is a mismatch in the customer information between the Advanced Shipping Notification (ASN) and the referenced document (such as a sales order or delivery). This typically occurs in the context of supply chain management and logistics when the system detects that the customer associated with the ASN does not match the customer associated with the referenced document.
  Cause:
  
  Customer Mismatch: The ASN is linked to a different customer than the one specified in the referenced document (e.g., sales order or delivery).
  Data Entry Errors: Incorrect data entry during the creation of the ASN or the referenced document can lead to discrepancies.
  Document Changes: Changes made to the customer information in the referenced document after the ASN was created can cause this error.
  Configuration Issues: There may be configuration settings in the system that enforce strict customer matching rules.
  
  Solution:
  
  Verify Customer Information: Check the customer details in both the ASN and the referenced document. Ensure that they match.
  Correct the ASN or Document: Depending on the findings:
  
  If the ASN is incorrect, update it to reflect the correct customer.
  If the referenced document is incorrect, update it to match the customer in the ASN.
  
  
  Recreate ASN: If necessary, you may need to delete the existing ASN and create a new one with the correct customer information.
  Check for Changes: If the referenced document was changed after the ASN was created, ensure that the ASN is updated accordingly.
  Consult Configuration: If this issue occurs frequently, review the configuration settings related to customer matching in your SAP system to see if adjustments are needed.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VL03N (Display Outbound Delivery) or VL02N (Change Outbound Delivery) to check the details of the documents involved.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review SAP documentation related to Advanced Shipping Notifications and customer data management for best practices and troubleshooting steps.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the error and ensure that the ASN and referenced document are correctly aligned in terms of customer information.