How To Fix SAWE_BO_SA801 - Sold-to party &1 is blocked; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: SAWE_BO_SA - Message class for BO Staff Assignment

• Message number: 801

• Message text: Sold-to party &1 is blocked; see long text

What causes this issue?

You want to create or change a sales order for sold-to party &V1&.The
data related to sold-to party &V1&may include personal data and is
blocked.

System Response

The system does not display any data related to sold-to party &V1& to
protect personal data. You cannot create or change a sales order for
this sold-to party.

How to fix this error?

If you are sure that you want to create or change a sales order for
sold-to party &V1&, use transaction BUP_REQ_UNBLK to request unblocking.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SAWE_BO_SA801 - Sold-to party &1 is blocked; see long text ?

  The SAP error message SAWE_BO_SA801 indicates that the "Sold-to party" (customer) specified in a transaction is blocked. This can occur in various scenarios, such as when creating a sales order, delivery, or invoice. Here’s a breakdown of the cause, potential solutions, and related information for this error:
  Cause:
  
  
  Customer Blocked: The sold-to party (customer) is blocked for sales transactions. This could be due to various reasons, such as:
  
  The customer has overdue payments.
  The customer has been flagged for credit issues.
  The customer is marked as inactive or blocked in the system.
  
  
  
  Master Data Issues: There may be issues with the customer master data, such as missing or incorrect information.
  
  
  Credit Management Settings: If your organization uses SAP Credit Management, the customer may be blocked due to credit limit violations.
  
  
  Solution:
  
  
  Check Customer Status:
  
  Go to the customer master data (transaction code XD03 for general data or VD03 for sales area data).
  Check the status of the customer. Look for any indicators that show the customer is blocked or inactive.
  
  
  
  Unblock the Customer:
  
  If the customer is blocked, you may need to unblock them. This can be done in the customer master data (transaction code XD02 or VD02).
  Ensure that you have the necessary authorizations to make changes to customer data.
  
  
  
  Review Credit Management:
  
  If your organization uses SAP Credit Management, check the credit limit and payment history of the customer.
  If the customer has exceeded their credit limit, you may need to adjust the limit or resolve any outstanding issues.
  
  
  
  Consult with Finance or Sales Team:
  
  If you are unsure why the customer is blocked, consult with your finance or sales team for further insights. They may have additional information regarding the customer's status.
  
  
  
  Check for Long Text:
  
  The error message suggests checking the long text for more details. You can do this by navigating to the error message in the transaction where it occurred and looking for additional information that may provide context.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer (General Data)
  VD03: Display Customer (Sales Area Data)
  XD02: Change Customer (General Data)
  VD02: Change Customer (Sales Area Data)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  
  
  User Authorizations: Ensure that you have the necessary authorizations to view and modify customer master data.
  
  
  By following these steps, you should be able to identify the cause of the SAWE_BO_SA801 error and take appropriate action to resolve it.