How To Fix SAWE_BO_SA800 - Customer &1 is blocked; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: SAWE_BO_SA - Message class for BO Staff Assignment

• Message number: 800

• Message text: Customer &1 is blocked; see long text

What causes this issue?

You want to display or change master data related to a customer. The
master data for the customer may include personal data and is blocked.

System Response

The system does not display any data related to the customer to protect
personal data, and you cannot change data for this customer.

How to fix this error?

If you are sure that you want to display or change data related to the
customer, use transaction BUP_REQ_UNBLK to request unblocking.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SAWE_BO_SA800 - Customer &1 is blocked; see long text ?

  The SAP error message SAWE_BO_SA800 indicates that a customer account is blocked, which prevents certain transactions from being processed. This error typically arises in the context of sales and distribution (SD) or financial accounting (FI) modules when trying to create or process sales orders, deliveries, or invoices for a customer that has been flagged as blocked in the system.
  Cause:
  
  
  Customer Blocked Status: The customer account has been marked as blocked in the SAP system. This could be due to various reasons, such as:
  
  Payment issues (e.g., overdue invoices).
  Credit limit exceeded.
  Manual blocking by a user for administrative reasons.
  Compliance or regulatory issues.
  
  
  
  Master Data Issues: The customer master data may not be complete or may have inconsistencies that lead to the blocking status.
  
  
  Solution:
  To resolve the SAWE_BO_SA800 error, follow these steps:
  
  
  Check Customer Status:
  
  Go to the customer master data transaction (e.g., XD03 for general data, FD03 for financial data).
  Enter the customer number and check the status. Look for any indicators that show the customer is blocked.
  
  
  
  Unblock the Customer:
  
  If you have the necessary authorization, you can unblock the customer by going to the customer master data transaction (e.g., XD02 or FD02).
  Navigate to the relevant tab (e.g., "Company Code Data" or "Sales Area Data") and remove the block status.
  
  
  
  Review Credit Management Settings:
  
  If the block is due to credit management settings, review the customer's credit limit and payment history.
  Adjust the credit limit or payment terms if necessary, and ensure that the customer is compliant with your company's credit policies.
  
  
  
  Consult with Relevant Departments:
  
  If you are unsure why the customer is blocked, consult with the finance or sales department to understand the reason behind the block.
  They may have insights into payment issues or other administrative reasons for the block.
  
  
  
  Documentation:
  
  Ensure that any changes made to unblock the customer are documented for future reference and compliance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, XD02, FD03, and FD02 for viewing and editing customer master data.
  User Authorizations: Ensure that you have the necessary authorizations to view and modify customer data.
  SAP Notes: Check SAP Notes for any specific patches or updates related to customer blocking issues.
  Training: Consider training on customer master data management and credit management processes within SAP to prevent similar issues in the future.
  
  By following these steps, you should be able to resolve the SAWE_BO_SA800 error and proceed with your transactions involving the affected customer.