How To Fix SATCM895 - Errors occurred during mail dispatch

SAP Error Message - Details

• Message type: E = Error

• Message class: SATCM - Check Result Management / Transaction CheckMan

• Message number: 895

• Message text: Errors occurred during mail dispatch

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SATCM895 - Errors occurred during mail dispatch ?

  The SAP error message SATCM895, which indicates that "Errors occurred during mail dispatch," typically arises when there are issues with the email configuration or the mail dispatch process in the SAP system. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: The SAP system may not be properly configured for sending emails. This includes settings in transaction SCOT (SAPconnect) or SMTP settings.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the mail server.
  Mail Server Issues: The mail server itself may be down or misconfigured, leading to failures in sending emails.
  Authorization Issues: The user or the system may lack the necessary authorizations to send emails.
  Incorrect Email Addresses: Invalid or incorrectly formatted email addresses can lead to dispatch errors.
  Queue Issues: There may be issues with the SAP mail queue, such as it being full or having other processing errors.
  
  Solutions:
  
  
  Check Configuration:
  
  Go to transaction SCOT and verify the settings for SMTP or other mail protocols.
  Ensure that the mail server settings (host, port, etc.) are correct.
  
  
  
  Test Mail Sending:
  
  Use transaction SOST to check the status of sent emails and see if there are any errors logged.
  You can also use the "Send Test Mail" option in SCOT to verify if the configuration is working.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for any detailed error messages related to mail dispatch.
  Look for specific error codes or messages that can provide more context.
  
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system can reach the mail server. You can use tools like ping or telnet to test connectivity to the mail server's IP and port.
  
  
  
  Validate Email Addresses:
  
  Review the email addresses being used in the dispatch process to ensure they are valid and correctly formatted.
  
  
  
  Monitor Mail Queue:
  
  In transaction SOST, check the mail queue for any stuck or failed emails and attempt to resend them if necessary.
  
  
  
  User Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails. This may involve checking roles and authorizations in transaction PFCG.
  
  
  
  Consult Basis Team:
  
  If the issue persists, it may be necessary to involve the Basis team to check server configurations, logs, and any potential issues on the mail server side.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Send Requests
  SLG1: Application Log
  PFCG: Role Maintenance
  
  
  
  Documentation: Refer to SAP Help documentation for detailed configuration steps for SAPconnect and email dispatch.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to email dispatch errors.
  
  
  By following these steps, you should be able to diagnose and resolve the SATCM895 error in your SAP system.