How To Fix SATCM894 - Mails were created and sent directly

SAP Error Message - Details

• Message type: E = Error

• Message class: SATCM - Check Result Management / Transaction CheckMan

• Message number: 894

• Message text: Mails were created and sent directly

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SATCM894 - Mails were created and sent directly ?

  The SAP error message SATCM894 indicates that emails were created and sent directly, which typically relates to issues with the SAP system's email configuration or the way emails are being processed within the system. Here’s a breakdown of the potential causes, solutions, and related information:
  Causes:
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails through the intended SMTP server.
  Authorization Problems: The user or the system may lack the necessary authorizations to send emails.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  Email Client Settings: The settings for the email client (if applicable) may not be correctly configured.
  System Settings: The system may be set to send emails directly rather than through a configured email server.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT (SAPconnect Administration) and verify the SMTP settings.
  Ensure that the SMTP server address, port, and other parameters are correctly configured.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. Check roles and profiles assigned to the user.
  
  
  
  Network Connectivity:
  
  Test the network connection to the SMTP server. You can use tools like ping or telnet to check connectivity.
  Ensure that firewalls or security settings are not blocking the connection.
  
  
  
  Check Email Client Settings:
  
  If using an external email client, ensure that it is properly configured to receive emails from the SAP system.
  
  
  
  Review System Settings:
  
  Check if the system is set to send emails directly. If this is not desired, adjust the settings to route emails through the configured SMTP server.
  
  
  
  Check for SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SCOT (SAPconnect), SOST (Send Requests), and SICF (HTTP Services) for troubleshooting email issues.
  SAP Documentation: Refer to the official SAP documentation for detailed guidance on configuring SAPconnect and troubleshooting email issues.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the SATCM894 error message in SAP.