How To Fix SATCM897 - SENDMAIL cancelled at request of user

SAP Error Message - Details

• Message type: E = Error

• Message class: SATCM - Check Result Management / Transaction CheckMan

• Message number: 897

• Message text: SENDMAIL cancelled at request of user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SATCM897 - SENDMAIL cancelled at request of user ?

  The SAP error message SATCM897 with the description "SENDMAIL cancelled at request of user" typically occurs when a user cancels the sending of an email from within the SAP system. This can happen for various reasons, such as the user deciding not to send the email after initiating the process or an interruption in the email sending process.
  Cause:
  
  User Cancellation: The most common cause is that the user manually cancels the email sending process.
  System Timeout: If the email sending process takes too long, the user might cancel it.
  Configuration Issues: There might be issues with the email configuration in the SAP system that lead to delays or failures in sending emails.
  Network Issues: Temporary network issues could cause delays, prompting the user to cancel the operation.
  
  Solution:
  
  Check User Actions: Ensure that the user did not inadvertently cancel the email sending process. If it was intentional, confirm the reason for cancellation.
  Review Email Configuration: Check the configuration settings for the email sending process in SAP. Ensure that the SMTP settings are correctly configured.
  Monitor Network Stability: Ensure that the network connection is stable and that there are no interruptions that could affect email sending.
  Retry Sending: If the cancellation was unintentional, the user can attempt to resend the email.
  Check Logs: Review the SAP application logs for any additional error messages or warnings that might provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to email sending in your version of SAP.
  Documentation: Refer to the SAP documentation for the specific module you are working with to understand the email sending process better.
  User Training: If this is a recurring issue, consider providing training to users on how to properly send emails from SAP to avoid accidental cancellations.
  
  If the problem persists after checking these areas, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.