How To Fix SATCM897 - SENDMAIL cancelled at request of user

SATCM897 - Overview

• Message type: E = Error

• Message class: SATCM - Check Result Management / Transaction CheckMan

• Message number: 897

• Message text: SENDMAIL cancelled at request of user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SATCM897 - SENDMAIL cancelled at request of user ?

  The SAP error message SATCM897 with the description "SENDMAIL cancelled at request of user" typically occurs when a user cancels the sending of an email from within the SAP system. This can happen for various reasons, such as the user deciding not to send the email after initiating the process or an interruption in the email sending process.
  
  Cause:
  
  User Cancellation: The most common cause is that the user manually cancels the email sending process.
  System Timeout: If the email sending process takes too long, the user might cancel it.
  
  Configuration Issues: There might be issues with the email configuration in the SAP system that lead to delays or failures in sending emails.
  Network Issues: Temporary network issues could cause delays, prompting the user to cancel the operation.
  
  
  Solution:
  
  Check User Actions: Ensure that the user did not inadvertently cancel the email sending process. If it was intentional, confirm the reason for cancellation.
  Review Email Configuration: Check the