How To Fix /SAPBOQ/SRVPACK036 - Record &1, SERVICES: enter a subitem number (SI_LINE)

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPBOQ/SRVPACK -

• Message number: 036

• Message text: Record &1, SERVICES: enter a subitem number (SI_LINE)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPBOQ/SRVPACK036 - Record &1, SERVICES: enter a subitem number (SI_LINE) ?

  The SAP error message /SAPBOQ/SRVPACK036 Record &1, SERVICES: enter a subitem number (SI_LINE) typically occurs in the context of SAP BusinessObjects or SAP Service Management when there is an issue with the data entry related to service items. This error indicates that a subitem number (SI_LINE) is required for the specified record but has not been provided.
  Cause:
  
  Missing Subitem Number: The primary cause of this error is that the subitem number for a service item is not filled in the relevant field. This is often required for detailed service line items in service orders or service requests.
  Incorrect Data Entry: The user may have skipped entering the subitem number or entered it incorrectly.
  Configuration Issues: There may be configuration settings in the SAP system that require subitem numbers for certain service types, and these settings may not be aligned with the data being entered.
  
  Solution:
  
  Enter Subitem Number: The most straightforward solution is to ensure that the subitem number (SI_LINE) is entered in the appropriate field. Check the service item details and fill in the required subitem number.
  Review Data Entry: Double-check the data entry process to ensure that all required fields are filled out correctly. If you are using a template or form, ensure that it is correctly set up to capture all necessary information.
  Consult Documentation: Refer to the SAP documentation or user manuals related to service management to understand the requirements for entering service items and subitems.
  Check Configuration: If the issue persists, consult with your SAP administrator or technical team to review the configuration settings related to service items and ensure that they are set up correctly.
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Training and Documentation: Ensure that users are trained on the correct procedures for entering service items and subitems to minimize the occurrence of this error in the future.
  
  By following these steps, you should be able to resolve the error and ensure that the necessary data is correctly entered into the SAP system.