How To Fix /SAPBOQ/SRVPACK035 - Record &1, SERVICES: EXT_LINE of subitem and main item must be equal

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPBOQ/SRVPACK -

• Message number: 035

• Message text: Record &1, SERVICES: EXT_LINE of subitem and main item must be equal

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPBOQ/SRVPACK035 - Record &1, SERVICES: EXT_LINE of subitem and main item must be equal ?

  The SAP error message /SAPBOQ/SRVPACK035 indicates that there is a mismatch between the external line of a subitem and its corresponding main item in a service-related document. This typically occurs in the context of service procurement or service management within SAP, where items are structured hierarchically (main items and subitems).
  Cause:
  The error is triggered when:
  
  The external line number of a subitem does not match the external line number of its main item.
  There may be inconsistencies in the data entry or configuration of the service items in the document.
  The document may have been incorrectly structured, leading to a misalignment between main items and their respective subitems.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Document Structure:
  
  Review the service document (e.g., purchase order, service entry sheet) to ensure that the subitems are correctly linked to their main items.
  Verify that the external line numbers for both the main item and subitem are the same.
  
  
  
  Correct Data Entry:
  
  If you find discrepancies, correct the external line number for the subitem to match that of the main item.
  Ensure that all relevant fields are filled out correctly and consistently.
  
  
  
  Review Configuration:
  
  If the issue persists, check the configuration settings related to service management in SAP. Ensure that the settings allow for proper linkage between main items and subitems.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on service item structures and configurations.
  
  
  
  Testing:
  
  After making corrections, test the document again to ensure that the error no longer appears.
  
  
  
  Seek Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME21N (Create Purchase Order), ME22N (Change Purchase Order), or ML81N (Service Entry Sheet) to navigate and manage service documents.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  Training: Consider training sessions or workshops on service management in SAP to better understand the structure and handling of service-related documents.
  
  By following these steps, you should be able to identify and correct the cause of the error message /SAPBOQ/SRVPACK035.