How To Fix /SAPAPO/OM_SYNC317 - Delivery quantity in liveCache but not in the database

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/OM_SYNC -

• Message number: 317

• Message text: Delivery quantity in liveCache but not in the database

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/OM_SYNC317 - Delivery quantity in liveCache but not in the database ?

  The SAP error message /SAPAPO/OM_SYNC317 indicates a synchronization issue between the LiveCache and the database in the SAP Advanced Planning and Optimization (APO) system. Specifically, it suggests that there is a delivery quantity present in the LiveCache but not in the underlying database, which can lead to inconsistencies in data and planning processes.
  Cause:
  
  
  Data Inconsistency: This error typically arises when there is a mismatch between the data stored in LiveCache and the data in the database. This can happen due to:
  
  Incomplete or failed data updates.
  System crashes or interruptions during data processing.
  Issues during the synchronization process between LiveCache and the database.
  
  
  
  Configuration Issues: Incorrect configuration settings in the APO system can also lead to synchronization problems.
  
  
  Database Locking: If the database is locked or if there are issues with database transactions, it may prevent the proper updating of records.
  
  
  Solution:
  
  
  Check for Inconsistencies: Use transaction codes like /SAPAPO/OM_SYNC to check for inconsistencies between LiveCache and the database. This transaction can help identify the specific objects that are causing the issue.
  
  
  Re-Synchronize Data: You can attempt to re-synchronize the data between LiveCache and the database. This can often be done using the following steps:
  
  Execute the report /SAPAPO/OM_SYNC to perform a synchronization check.
  If inconsistencies are found, follow the prompts to correct them.
  
  
  
  Database and LiveCache Maintenance: Regular maintenance of both the database and LiveCache can help prevent such issues. This includes:
  
  Running database consistency checks.
  Performing LiveCache administration tasks to ensure it is functioning correctly.
  
  
  
  Check for Updates and Patches: Ensure that your SAP system is up to date with the latest patches and updates, as these may contain fixes for known issues related to synchronization.
  
  
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP Notes often provide detailed instructions and solutions for known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance. They can provide more in-depth analysis and troubleshooting.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SAPAPO/OM_SYNC, /SAPAPO/LC10, and others that are used for monitoring and managing LiveCache.
  Documentation: Review SAP documentation related to APO and LiveCache for best practices and troubleshooting steps.
  System Logs: Check system logs for any errors or warnings that may provide additional context for the issue.
  
  By following these steps, you should be able to address the /SAPAPO/OM_SYNC317 error and restore consistency between LiveCache and the database.