How To Fix S1808 - JOB_CLOSE failed, return code & (internal error)

SAP Error Message - Details

• Message type: E = Error

• Message class: S1 - Statistik / SAP-Monitor

• Message number: 808

• Message text: JOB_CLOSE failed, return code & (internal error)

What causes this issue?

This is an unexpected error situation and can only be solved in the SAP
hotline.

System Response

Transaction ends.

How to fix this error?

Please report this problem to the hotline.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message S1808 - JOB_CLOSE failed, return code & (internal error) ?

  The SAP error message S1808 "JOB_CLOSE failed, return code & (internal error)" typically indicates that there was an issue when trying to close a background job in the SAP system. This error can arise from various underlying causes, and resolving it may require different approaches depending on the specific situation.
  Possible Causes:
  
  Job Status Issues: The job may not be in a state that allows it to be closed (e.g., it might still be running or in a failed state).
  Database Locking: There may be database locks that prevent the job from being closed properly.
  System Resource Issues: Insufficient system resources (like memory or CPU) can lead to internal errors when trying to manage jobs.
  Configuration Issues: There may be configuration problems in the job scheduling or background processing settings.
  Transport Issues: If the job is related to a transport request, issues with the transport system can also lead to this error.
  SAP Kernel Issues: Bugs or issues in the SAP kernel version being used can also cause this error.
  
  Solutions:
  
  Check Job Status: Use transaction code SM37 to check the status of the job. Ensure that it is not still running or in a failed state.
  Review Job Logs: Look at the job logs for any additional error messages that might provide more context about the failure.
  Release Locks: If there are database locks, you may need to release them. You can use transaction SM12 to check for and delete any locks that might be causing the issue.
  System Resources: Monitor system resources to ensure that there are enough available. If necessary, optimize the system or increase resources.
  Check Configuration: Review the background processing configuration in transaction SM36 to ensure everything is set up correctly.
  Kernel Upgrade: If you suspect a kernel issue, consider upgrading to the latest version of the SAP kernel, as this may resolve known bugs.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that can resolve the issue.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes:
  
  SM37: Monitor Background Jobs
  SM12: Display and Delete Locks
  SM36: Define Background Job
  SM21: System Log
  
  
  SAP Notes: Always check for relevant SAP Notes that may provide specific fixes or workarounds for this error.
  Documentation: Review SAP documentation related to background processing and job management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to diagnose and potentially resolve the S1808 error in your SAP system.