How To Fix S1806 - GET_JOB_RUNTIME_INFO failed (internal error)

SAP Error Message - Details

• Message type: E = Error

• Message class: S1 - Statistik / SAP-Monitor

• Message number: 806

• Message text: GET_JOB_RUNTIME_INFO failed (internal error)

What causes this issue?

This is an unexpected error situation and can only be solved in the SAP
hotline.

System Response

Transaction ends.

How to fix this error?

Please report this problem to the hotline.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message S1806 - GET_JOB_RUNTIME_INFO failed (internal error) ?

  The SAP error message S1806 GET_JOB_RUNTIME_INFO failed (internal error) typically indicates an issue with retrieving runtime information for a background job in the SAP system. This error can arise due to various reasons, including system inconsistencies, issues with the job itself, or problems with the underlying database.
  Possible Causes:
  
  Job Not Found: The job you are trying to access may not exist or may have been deleted.
  Database Issues: There could be inconsistencies or corruption in the database tables related to job management.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to view job details.
  System Performance: High load on the system or performance issues may lead to timeouts or failures in retrieving job information.
  SAP Kernel or Version Issues: Bugs or issues in the specific version of the SAP kernel or application you are using.
  
  Solutions:
  
  Check Job Status: Verify if the job exists and check its status using transaction codes like SM37 (Job Monitoring).
  Review Authorizations: Ensure that the user has the necessary authorizations to access job information.
  Database Consistency Check: Run database consistency checks to identify and resolve any inconsistencies. You can use transaction DB02 to check database performance and health.
  Restart the Job: If the job is still running or in a failed state, consider restarting it or checking its logs for more details.
  Check System Logs: Use transaction SM21 to check the system logs for any related errors or warnings that might provide more context.
  Update SAP Kernel: If you suspect a bug in the kernel, consider updating to the latest version or applying relevant support packages.
  Contact SAP Support: If the issue persists, it may be necessary to contact SAP support for further assistance, especially if it appears to be an internal error.
  
  Related Information:
  
  Transaction Codes:
  
  SM37: Job Monitoring
  SM21: System Log
  DB02: Database Performance
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error.
  System Performance: Monitor system performance and resource usage to ensure that the system is not under heavy load.
  
  By following these steps, you should be able to diagnose and potentially resolve the S1806 error in your SAP environment.