How To Fix RT763 - &1 &3 > &2 &3 DIALOG response time exceeds threshold (&4 dialog steps)

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 763

• Message text: &1 &3 > &2 &3 DIALOG response time exceeds threshold (&4 dialog steps)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT763 - &1 &3 > &2 &3 DIALOG response time exceeds threshold (&4 dialog steps) ?

  The SAP error message RT763 indicates that the dialog response time for a particular transaction or process has exceeded a predefined threshold. This can lead to performance issues and may affect user experience. Here’s a breakdown of the cause, potential solutions, and related information for this error:
  Cause:
  
  High Load on the System: The SAP system may be experiencing high load due to a large number of concurrent users or resource-intensive processes.
  Inefficient Code: Custom ABAP code or poorly optimized queries can lead to longer processing times.
  Database Performance Issues: Slow database performance can contribute to longer response times, especially if there are locks or long-running queries.
  Network Latency: High network latency can affect the time it takes for requests to be sent and responses to be received.
  Configuration Issues: Incorrect configuration settings in the SAP system can lead to performance bottlenecks.
  
  Solution:
  
  Analyze Performance: Use transaction codes like ST03N (Workload Analysis) and ST22 (Dump Analysis) to analyze performance issues and identify long-running transactions.
  Optimize ABAP Code: Review and optimize any custom ABAP code that may be causing delays. Use tools like the ABAP Runtime Analysis (transaction SE30) to identify performance bottlenecks.
  Database Tuning: Check the database performance and optimize queries. Ensure that database statistics are up to date and consider indexing frequently accessed tables.
  Increase Thresholds: If the response time is acceptable but just exceeds the threshold, consider increasing the threshold values in the system configuration.
  Monitor System Resources: Use transaction SM50 (Process Overview) and SM66 (Global Process Overview) to monitor system resources and identify any processes that are consuming excessive CPU or memory.
  Network Optimization: If network latency is an issue, consider optimizing the network infrastructure or using faster connections.
  SAP Notes and Support: Check for any relevant SAP Notes that may address known issues related to performance and response times.
  
  Related Information:
  
  SAP Basis Administration: Understanding the role of SAP Basis in managing system performance and configuration.
  Performance Monitoring Tools: Familiarity with tools like SAP Solution Manager for monitoring and managing system performance.
  User Training: Ensure that users are trained on best practices for using the system efficiently, which can help reduce load and improve response times.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance.