How To Fix RT762 - Performance attribute: DIALOG response time

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 762

• Message text: Performance attribute: DIALOG response time

What causes this issue?

System Response

This MTE accounts to the performance of the dynpro applications
exclusively. The definition of this performance indicator is identical
to that used in the transaction ST03N/STAD (response time, task type
DIALOG). The definition also includes some special treatment for certain
activities as per note 1139610 to achieve the best match with response
time reported by transaction ST03N. The MTE represents the sum of the
dialog response time and the dialog rollout time.
MTE Dialog/ResponseTimeDialog counts only dialog steps which conform to
the following conditions:
The dialog step was performed to serve a dynpro application (dialog
activity).
If the transaction served is 'CIC0' than the rollout time is not
included in the total response time.
A slight (up to one millisecond) difference from ST03N/STAD in the
measured response time is explainable by rounding issues. The reason is
that ST03N/STAD use exact float arithmetic, while RZ20 uses an integer
arithmetic.

How to fix this error?

This MTE is a good indicator of the average responsiveness of dynpro
(SAP GUI) applications and can be used as such in measurements for the
Service Level Agreement.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RT762 - Performance attribute: DIALOG response time ?

  The SAP error message RT762, which pertains to "Performance attribute: DIALOG response time," typically indicates that the response time for dialog transactions in the SAP system is exceeding acceptable thresholds. This can lead to performance issues and affect user experience.
  Cause:
  
  High Load on the System: A large number of concurrent users or heavy processing can lead to increased response times.
  Inefficient Code: Poorly optimized ABAP code or inefficient database queries can slow down transaction processing.
  Database Performance: Slow database performance due to locking, lack of indexing, or resource contention can impact response times.
  Network Latency: High network latency or bandwidth issues can affect the time it takes for requests to be sent and responses to be received.
  Hardware Limitations: Insufficient hardware resources (CPU, memory, disk I/O) can lead to performance bottlenecks.
  Configuration Issues: Incorrect configuration settings in the SAP system or the underlying database can lead to performance degradation.
  
  Solution:
  
  Monitor System Performance: Use transaction codes like ST03N (Workload Analysis) and ST06 (Operating System Monitor) to analyze system performance and identify bottlenecks.
  Optimize ABAP Code: Review and optimize any custom ABAP programs or reports that may be causing delays. Use tools like the ABAP Runtime Analysis (transaction SE30) to identify performance issues.
  Database Optimization: Ensure that the database is properly indexed and that statistics are up to date. Use transaction DB02 to monitor database performance.
  Increase Hardware Resources: If the system is consistently under heavy load, consider upgrading hardware resources (CPU, memory, etc.) or scaling out by adding additional application servers.
  Network Optimization: Check network performance and address any issues related to latency or bandwidth.
  Review Configuration: Ensure that SAP and database configurations are optimized for performance. This may include adjusting parameters related to memory allocation, buffer sizes, etc.
  Load Balancing: If applicable, implement load balancing to distribute user load across multiple application servers.
  
  Related Information:
  
  SAP Notes: Check for relevant SAP Notes that may provide specific guidance or patches related to performance issues.
  SAP Performance Optimization Guides: SAP provides various guides and best practices for optimizing performance in SAP systems.
  Transaction Codes: Familiarize yourself with transaction codes like ST02 (Tune Summary), ST04 (Database Performance), and ST12 (Single Transaction Analysis) for performance monitoring and analysis.
  SAP Community: Engage with the SAP Community for insights and shared experiences from other users who may have faced similar issues.
  
  By systematically addressing the potential causes and implementing the suggested solutions, you can work towards resolving the RT762 error and improving the dialog response time in your SAP system.