How To Fix RT760 - Named Users analysis

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 760

• Message text: Named Users analysis

Named-User Counts in the CCMS Monitoring Architecture
The Named Users monitoring tree in the System Configuration context
reports on the numbers of users defined in the main SAP ABAP user
repository, table USR02.
USR02 classifies users according to these types:
A: normal dialog users
B: System users for internal RFC and background processing
C: Communication users for external RFC
L: Reference users
S: Service users.
By default, the data collection method reports only on type A users by
client.
If you wish, you can customize the behaviour of the data collection
method in two ways, by setting parameters in the method definition
CCMS_Named_Users_Collect. The parameters and their effects are as
follows:
ALERT_ON_USER_COUNTS: By default, no alerts are generated for user
counts. They are reported into text attribute MTEs. By setting this
parameter to X, you can have the counts reported into performance MTEs,
which can generate alerts.
REPORT_ALL_USERTYPES: By default, the data supplier reports only on
dialog users (type A) by client. By setting this parameter to X, you
can have the data supplier report counts of all five USR02 user types.
TRACE: Setting this parameter to 'X' tells the data supplier to write
progress messages to the MoniInfra_Server->Datasupplier->Log message log
MTE in CCMS_Selfmonitoring, monitor collection SAP CCMS Technical Expert
Monitors.
A word of caution: The USR02 user counts are the basis of the
named-user counts that determine customers costs under typical SAP
contracts. However, the USR02 numbers of themselves are not adquate for
determining any user counts for purposes of contract pricing. Such
counts can only be derived by classifying users according to the
categories stored in table USR06 and presented in transaction USMM -
System Measurement.
As an example, cost-free Web users of an SAP System have normal type A
dialog user master records in USR02, and a large customer may add
thousands of these users a month, without incurring any costs under its
SAP contract.
The classification of users is a customer task. At large customers, the
classification is often kept up-to-date, but at smaller customers, the
classification is often a once-a-year job when SAP requests a System
Measurement. For this reason, the Monitoring Architecture does not
attempt to evaluate USR06 classifications, since the results may be
misleading.
For your convenience, the usmm transaction for user classification and
the system survey is the analysis method for the user counts monitor.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RT760 - Named Users analysis ?

  The SAP error message RT760 typically relates to issues with named user licenses in the SAP system. This error can occur when there is a discrepancy between the number of named user licenses purchased and the number of users currently accessing the system. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  License Overuse: The number of users logged into the SAP system exceeds the number of named user licenses that have been purchased.
  User Type Misconfiguration: Users may be incorrectly assigned to a user type that requires a named user license when they should not be.
  Inactive Users: Sometimes, inactive users may still be counted against the license limit if they are not properly deactivated.
  System Configuration Issues: There may be configuration issues in the SAP system that lead to incorrect license counting.
  
  Solution:
  
  
  Review License Usage:
  
  Check the current number of named user licenses and compare it with the number of active users in the system.
  Use transaction codes like SLICENSE or S_USER_AUTH to analyze user licenses.
  
  
  
  User Management:
  
  Deactivate or delete any unnecessary or inactive users to free up named user licenses.
  Ensure that users are assigned the correct user types based on their roles and responsibilities.
  
  
  
  License Adjustment:
  
  If the number of users legitimately exceeds the number of licenses, consider purchasing additional named user licenses from SAP.
  
  
  
  Consult SAP Documentation:
  
  Review SAP’s licensing documentation to ensure compliance with licensing agreements and understand the implications of user types.
  
  
  
  Contact SAP Support:
  
  If the issue persists or if there are complexities in the license management, it may be beneficial to contact SAP support for assistance.
  
  
  
  Related Information:
  
  User Types: Understand the different user types in SAP (e.g., Professional, Limited, Developer) and their licensing requirements.
  License Audits: Regularly conduct license audits to ensure compliance and avoid unexpected errors.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to license management and the RT760 error.
  
  By following these steps, you should be able to resolve the RT760 error and ensure that your SAP system is compliant with licensing requirements.