How To Fix RT346 - SAPMSSYT cannot get any data from CSM_BK through CCMS agents: RC = &1

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 346

• Message text: SAPMSSYT cannot get any data from CSM_BK through CCMS agents: RC = &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT346 - SAPMSSYT cannot get any data from CSM_BK through CCMS agents: RC = &1 ?

  The SAP error message RT346 indicates that the SAP system is unable to retrieve data from the CSM_BK (Central System Monitoring - Background) through the CCMS (Computing Center Management System) agents. The error message includes a return code (RC) that can provide additional context about the issue.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the CCMS agents.
  Configuration Issues: The CCMS agents may not be properly configured or may not be running.
  Authorization Issues: The user or service account used by the CCMS agents may not have the necessary authorizations to access the required data.
  System Load: High system load or performance issues may prevent the CCMS agents from retrieving data in a timely manner.
  Data Availability: The data that the CCMS agents are trying to access may not be available or may not exist.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the SAP system and the CCMS agents. You can use tools like ping or traceroute to diagnose connectivity.
  Verify CCMS Agent Status: Check if the CCMS agents are running properly. You can do this by accessing the transaction code RZ20 or RZ21 in the SAP GUI to monitor the status of the agents.
  Review Configuration: Ensure that the CCMS agents are correctly configured. This includes checking the configuration files and settings for the agents.
  Check Authorizations: Verify that the user or service account used by the CCMS agents has the necessary authorizations to access the required data. You may need to consult with your SAP security team.
  Monitor System Performance: Check the system performance and load. If the system is under heavy load, consider optimizing performance or scheduling data retrieval during off-peak hours.
  Review Logs: Check the logs for any additional error messages or warnings that may provide more context about the issue. You can look at the CCMS logs or system logs for more information.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the RT346 error message for any specific patches or updates that may address the issue.
  Documentation: Review the official SAP documentation for CCMS and CSM_BK for more details on configuration and troubleshooting.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the RT346 error message in your SAP system.