How To Fix RT344 - Self-monitoring of CCMS agents

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 344

• Message text: Self-monitoring of CCMS agents

What causes this issue?

This monitoring tree element contains the subtree for self-monitoring
CCMS agents. The monitor contains the following data for every agent:
The monitored host and (for teh SAPCCM4X agent) the monitored
application server
Whether and for since when the agent is active or inactive
Time since the last test of whether the agent is active
Percentage of the time in which the agent is active (by default in the
last 15 minutes)

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RT344 - Self-monitoring of CCMS agents ?

  The SAP error message RT344 pertains to the self-monitoring of CCMS (Computing Center Management System) agents. This message typically indicates that there is an issue with the monitoring of the CCMS agents, which are responsible for monitoring the SAP system's performance and health.
  Cause:
  The RT344 error can be caused by several factors, including:
  
  Agent Configuration Issues: The CCMS agent may not be properly configured or may have incorrect parameters set.
  Network Issues: There may be network connectivity problems between the CCMS agent and the central monitoring system.
  Agent Malfunction: The CCMS agent may be malfunctioning or not running as expected.
  Resource Limitations: The system may be experiencing resource limitations (CPU, memory, etc.) that affect the agent's performance.
  Version Compatibility: There may be compatibility issues between the CCMS agent and the SAP system version.
  
  Solution:
  To resolve the RT344 error, you can take the following steps:
  
  
  Check Agent Status: Verify that the CCMS agent is running. You can do this by checking the system logs or using transaction codes like SMMS or RZ20.
  
  
  Review Configuration: Ensure that the CCMS agent is correctly configured. Check the parameters in the agent's configuration files and make sure they match the expected settings.
  
  
  Network Connectivity: Test the network connection between the CCMS agent and the central monitoring system. Ensure that there are no firewalls or network issues blocking communication.
  
  
  Restart the Agent: If the agent is not functioning correctly, try restarting it. This can often resolve temporary issues.
  
  
  Check System Resources: Monitor the system's resource usage to ensure that there are sufficient CPU and memory resources available for the CCMS agent to operate effectively.
  
  
  Update Software: Ensure that both the CCMS agent and the SAP system are up to date with the latest patches and updates. This can help resolve compatibility issues.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address the RT344 error. There may be specific fixes or recommendations provided by SAP.
  
  
  Log Analysis: Review the logs for the CCMS agent and the SAP system for any additional error messages or warnings that could provide more context about the issue.
  
  
  Related Information:
  
  CCMS Overview: CCMS is a tool used for monitoring and managing SAP systems. It provides a centralized view of system performance and health.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as RZ20 (CCMS Monitoring) and SMMS (Monitoring of CCMS Agents).
  SAP Community: Engage with the SAP Community forums for discussions and solutions related to CCMS and monitoring issues.
  
  If the problem persists after following these steps, it may be necessary to contact SAP support for further assistance.