How To Fix RT343 - CCMS agent availability and status

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 343

• Message text: CCMS agent availability and status

What causes this issue?

This monitoring tree element contains the subtree for the status and
the availability of a CCMS agent. The name of the node corresponds to
the RFC destination of the agent and has the following structure:
<LS><Type of the Agent>.<Name of the host system>.<(>
<<)>System number of the monitored instance></>
For the SAPCCMSR agent, which monitors hosts with no SAP system, the
value 99 always appears instead of a system number, and for the SAPCM3X
agents, the number 100.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RT343 - CCMS agent availability and status ?

  The SAP error message RT343, which pertains to the CCMS (Computing Center Management System) agent availability and status, typically indicates that the CCMS agent is not available or is not functioning correctly. This can affect monitoring and management tasks within the SAP environment.
  Cause:
  
  Agent Not Running: The CCMS agent may not be running on the host where it is supposed to be.
  Network Issues: There may be network connectivity issues between the SAP system and the host where the CCMS agent is installed.
  Configuration Issues: The CCMS agent may not be properly configured, leading to communication failures.
  Resource Constraints: The host may be experiencing resource constraints (CPU, memory, etc.) that prevent the agent from functioning properly.
  Version Mismatch: There may be a version mismatch between the SAP system and the CCMS agent.
  
  Solution:
  
  Check Agent Status: Verify if the CCMS agent is running on the host. You can do this by checking the process list or using specific commands to check the agent's status.
  Restart the Agent: If the agent is not running, try restarting it. This can often resolve temporary issues.
  Network Connectivity: Ensure that there are no network issues preventing communication between the SAP system and the CCMS agent. You can use tools like ping or telnet to check connectivity.
  Review Configuration: Check the configuration settings of the CCMS agent to ensure they are correct. This includes checking the configuration files and ensuring that the agent is pointing to the correct SAP instance.
  Check Logs: Review the logs of the CCMS agent for any error messages or warnings that could provide more insight into the issue.
  Resource Monitoring: Monitor the resource usage on the host to ensure that it is not overloaded. If it is, consider optimizing resource usage or upgrading the hardware.
  Update Software: Ensure that both the SAP system and the CCMS agent are running compatible versions. If there is a version mismatch, consider updating the agent or the SAP system as necessary.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to CCMS and RT343 for any specific patches or updates that may address known issues.
  Documentation: Refer to the official SAP documentation for CCMS for detailed configuration and troubleshooting steps.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the RT343 error related to CCMS agent availability and status.