How To Fix RT347 - &1: CCMS agent is inactive

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 347

• Message text: &1: CCMS agent is inactive

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT347 - &1: CCMS agent is inactive ?

  The SAP error message RT347 indicates that the CCMS (Computing Center Management System) agent is inactive. This can occur for various reasons, and understanding the cause and finding a solution is essential for maintaining system monitoring and performance.
  Cause:
  
  Agent Not Running: The CCMS agent may not be running on the host where it is supposed to be active.
  Network Issues: There may be network connectivity issues preventing the CCMS agent from communicating with the SAP system.
  Configuration Issues: Incorrect configuration settings in the CCMS agent or the SAP system can lead to the agent being marked as inactive.
  Resource Constraints: The server may be under heavy load, causing the CCMS agent to fail to start or respond.
  Version Mismatch: There may be a version mismatch between the CCMS agent and the SAP system.
  
  Solution:
  
  
  Check Agent Status: Verify if the CCMS agent is running. You can do this by checking the process list on the server where the agent is installed.
  
  Use transaction code SMMS in the SAP GUI to check the status of the CCMS agents.
  
  
  
  Start the Agent: If the agent is not running, you can start it manually. This can typically be done through the command line or by using the SAP Management Console (SAP MC).
  
  For command line, navigate to the directory where the CCMS agent is installed and execute the appropriate start command.
  
  
  
  Check Configuration: Review the configuration settings for the CCMS agent. Ensure that the parameters are correctly set in the configuration files.
  
  
  Network Connectivity: Ensure that there are no network issues preventing communication between the CCMS agent and the SAP system. Check firewall settings and network configurations.
  
  
  Review Logs: Check the logs for the CCMS agent for any error messages or warnings that could provide more insight into why the agent is inactive.
  
  
  Resource Monitoring: Monitor the server resources (CPU, memory, etc.) to ensure that the server is not overloaded. If it is, consider optimizing resource usage or upgrading hardware.
  
  
  Update Software: If there is a version mismatch, consider updating the CCMS agent or the SAP system to ensure compatibility.
  
  
  Restart the System: In some cases, a simple restart of the SAP system or the server hosting the CCMS agent can resolve the issue.
  
  
  Related Information:
  
  Documentation: Refer to the official SAP documentation for CCMS for detailed configuration and troubleshooting steps.
  SAP Notes: Check SAP Notes related to CCMS and the specific error message for any known issues and fixes.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the RT347 error and implement a solution to reactivate the CCMS agent.