How To Fix RT077 - System log log attribute: communication

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 077

• Message text: System log log attribute: communication

What causes this issue?

INCLUDE BC_SYSLOG_INFO OBJECT DOKU ID TX LANGUAGE EN

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RT077 - System log log attribute: communication ?

  The SAP error message RT077, which relates to the system log attribute "communication," typically indicates an issue with communication between the SAP system and other components, such as databases, application servers, or external systems. This error can arise from various causes, and addressing it often requires a systematic approach to identify and resolve the underlying issue.
  Possible Causes:
  
  Network Issues: Problems with the network connection can lead to communication failures. This could be due to network outages, misconfigured firewalls, or routing issues.
  Configuration Errors: Incorrect settings in the SAP system configuration, such as RFC destinations or communication parameters, can lead to communication errors.
  System Load: High system load or resource constraints (CPU, memory, etc.) can affect the ability of the system to communicate effectively.
  Database Issues: Problems with the database, such as connection issues or performance bottlenecks, can also lead to communication errors.
  Transport Layer Issues: Issues with the transport layer, such as problems with the SAP kernel or transport protocols, can cause communication failures.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection between the SAP system and other components is stable. Use tools like ping or traceroute to diagnose network issues.
  Review Configuration Settings: Verify the configuration of RFC destinations and other communication parameters in the SAP system. Ensure that they are correctly set up and pointing to the right targets.
  Monitor System Performance: Use transaction codes like ST03N or ST06 to monitor system performance and identify any resource bottlenecks. If the system is under heavy load, consider optimizing performance or scaling resources.
  Database Health Check: Check the database logs for any errors or performance issues. Ensure that the database is running optimally and that there are no connection issues.
  Review System Logs: Check the system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the communication issue.
  Update SAP Kernel: Ensure that the SAP kernel and other components are up to date. Sometimes, bugs in older versions can lead to communication issues.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that might address the specific error or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: 
  
  SM21: System Log
  ST22: Dump Analysis
  SM37: Job Monitoring
  ST03N: Workload Analysis
  ST06: Operating System Monitor
  
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed logs and error messages to facilitate troubleshooting.
  
  By systematically addressing these areas, you should be able to identify and resolve the communication issue indicated by the RT077 error message.