How To Fix RT076 - System log log attribute: customer message

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 076

• Message text: System log log attribute: customer message

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INCLUDE BC_SYSLOG_INFO OBJECT DOKU ID TX LANGUAGE EN

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message RT076 - System log log attribute: customer message ?

  The SAP error message RT076, which refers to "System log log attribute: customer message," typically indicates an issue related to the system log or a specific customer message that has been logged in the SAP system. This error can arise from various underlying causes, and the resolution may depend on the specific context in which the error occurs.
  Possible Causes:
  
  System Log Issues: The system log may be full or not functioning correctly, leading to issues in logging customer messages.
  Authorization Problems: The user may not have the necessary authorizations to view or manage the system log or customer messages.
  Configuration Errors: There may be misconfigurations in the logging settings or in the way customer messages are handled in the system.
  Performance Issues: If the system is experiencing performance issues, it may not be able to log messages properly.
  Custom Code: If there are custom developments or enhancements in the system, they may be causing conflicts or errors in logging.
  
  Solutions:
  
  Check System Log: Access the system log (transaction code SM21) to identify any specific errors or warnings that may provide more context about the issue.
  Clear Log Entries: If the system log is full, consider archiving or deleting old log entries to free up space.
  Review Authorizations: Ensure that the user has the necessary authorizations to access and manage the system log and customer messages.
  Configuration Review: Check the configuration settings related to logging and customer messages to ensure they are set up correctly.
  Performance Monitoring: Monitor system performance to identify any bottlenecks or issues that may be affecting logging.
  Debugging Custom Code: If custom code is involved, review and debug it to identify any potential issues that may be causing the error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), SLG1 (Application Log), and SU53 (Authorization Check) to help diagnose and resolve the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Documentation: Review system documentation and configuration guides related to logging and customer message handling in SAP.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.