How To Fix RT078 - System log attribute: spool / print

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 078

• Message text: System log attribute: spool / print

What causes this issue?

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Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message RT078 - System log attribute: spool / print ?

  The SAP error message RT078, which relates to the system log attribute for spool or print, typically indicates an issue with the printing or spooling process in the SAP system. This error can arise from various causes, and understanding these can help in troubleshooting and resolving the issue.
  Causes of RT078 Error
  
  
  Printer Configuration Issues: The printer may not be correctly configured in the SAP system. This includes incorrect device type, missing printer definitions, or incorrect output device settings.
  
  
  Spool Request Problems: There may be issues with the spool request itself, such as it being stuck, deleted, or not processed correctly.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the spool or print functions.
  
  
  Network Issues: If the printer is networked, there may be connectivity issues between the SAP system and the printer.
  
  
  Printer Status: The physical printer may be offline, out of paper, or experiencing hardware malfunctions.
  
  
  SAP System Configuration: There may be configuration issues within the SAP system that affect the spool and print processes.
  
  
  Solutions to RT078 Error
  
  
  Check Printer Configuration:
  
  Go to transaction SPAD (Spool Administration) and verify the printer settings.
  Ensure that the output device is correctly defined and that the device type is appropriate.
  
  
  
  Review Spool Requests:
  
  Use transaction SP01 to check the status of the spool requests. Look for any requests that are stuck or have errors.
  If necessary, delete or reprocess the problematic spool requests.
  
  
  
  Verify User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the spool and print functions. This can be checked in transaction SU53 or by reviewing the user's roles.
  
  
  
  Check Printer Status:
  
  Physically check the printer to ensure it is online, has paper, and is functioning correctly.
  If it is a network printer, verify the network connection.
  
  
  
  Review SAP System Logs:
  
  Check the system logs for any additional error messages that may provide more context about the issue. This can be done using transaction SM21.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to the RT078 error.
  
  
  
  Restart Spool Services:
  
  In some cases, restarting the spool services on the SAP application server may resolve temporary issues.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SP01: Spool Request Management
  SM21: System Log
  SU53: Authorization Check
  
  
  
  SAP Documentation: Refer to the official SAP Help Portal for detailed documentation on spool and print management.
  
  
  SAP Community: Engage with the SAP Community forums for discussions and solutions shared by other users who may have encountered similar issues.
  
  
  By following these steps, you should be able to diagnose and resolve the RT078 error related to spool and print in your SAP system. If the issue persists, consider reaching out to SAP support for further assistance.