How To Fix RSIGS001 - IGS internal error

SAP Error Message - Details

• Message type: E = Error

• Message class: RSIGS - Messages for Export Library IGS Services

• Message number: 001

• Message text: IGS internal error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSIGS001 - IGS internal error ?

  The SAP error message RSIGS001, which indicates an "IGS internal error," typically relates to issues with the Internet Graphics Service (IGS) in SAP. This service is responsible for rendering graphics and visual elements in SAP applications, particularly in the context of SAP BusinessObjects and SAP BW (Business Warehouse).
  Causes of RSIGS001 IGS Internal Error
  
  Configuration Issues: Incorrect configuration settings in the IGS or related components can lead to this error.
  Resource Limitations: Insufficient system resources (CPU, memory) can cause the IGS to fail.
  Network Issues: Problems with network connectivity or firewall settings may prevent the IGS from functioning properly.
  Software Bugs: There may be bugs in the version of the IGS you are using, which can lead to unexpected behavior.
  Corrupted Files: Corrupted files or missing components in the IGS installation can trigger this error.
  
  Solutions to RSIGS001 IGS Internal Error
  
  
  Check Configuration:
  
  Review the IGS configuration settings in the SAP system. Ensure that all parameters are set correctly.
  Verify that the IGS is properly configured to communicate with the relevant SAP applications.
  
  
  
  Monitor System Resources:
  
  Check the system's CPU and memory usage. If resources are low, consider optimizing performance or upgrading hardware.
  Use transaction codes like ST02 (buffer management) and ST06 (OS monitoring) to analyze resource usage.
  
  
  
  Network Troubleshooting:
  
  Ensure that there are no network issues affecting the IGS. Check firewall settings and network connectivity.
  Test the connection to the IGS from the client side to ensure it is reachable.
  
  
  
  Update Software:
  
  Check for updates or patches for the IGS. Applying the latest patches can resolve known bugs.
  Ensure that your SAP system is up to date with the latest support packages.
  
  
  
  Check Logs:
  
  Review the IGS logs for more detailed error messages. This can provide insights into what specifically is causing the internal error.
  Use transaction SLG1 to view application logs related to the IGS.
  
  
  
  Restart IGS:
  
  Sometimes, simply restarting the IGS can resolve temporary issues. You can do this through the SAP Management Console (SAP MMC) or using transaction SMICM.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for relevant SAP Notes that address the RSIGS001 error. There may be specific fixes or workarounds documented.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SMICM (Internet Communication Manager), ST22 (Dump Analysis), and SLG1 (Application Log) for troubleshooting.
  Documentation: Review the official SAP documentation for IGS and related components to understand their configuration and operation better.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the RSIGS001 IGS internal error effectively.