How To Fix RSIGS000 - IGS communication error

SAP Error Message - Details

• Message type: E = Error

• Message class: RSIGS - Messages for Export Library IGS Services

• Message number: 000

• Message text: IGS communication error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSIGS000 - IGS communication error ?

  The SAP error message RSIGS000 IGS communication error typically indicates a problem with the communication between the SAP system and the Internet Graphics Server (IGS). This error can occur in various scenarios, such as when trying to generate graphical outputs or when using certain reporting tools that rely on IGS for rendering graphics.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP application server and the IGS.
  IGS Configuration: The Internet Graphics Server may not be properly configured or may not be running.
  Resource Limitations: The server may be experiencing resource limitations (e.g., memory, CPU) that prevent it from processing requests.
  Firewall/Proxy Settings: Firewall or proxy settings may be blocking communication between the SAP system and the IGS.
  Version Compatibility: There may be compatibility issues between the SAP system and the version of the IGS being used.
  
  Solutions:
  
  Check IGS Status: Ensure that the Internet Graphics Server is running. You can check this in the SAP system by navigating to the transaction code SMICM and looking for the IGS status.
  Review Configuration: Verify the configuration settings for the IGS in the SAP system. Ensure that the IGS is correctly configured to communicate with the SAP application server.
  Network Connectivity: Test the network connection between the SAP application server and the IGS. You can use tools like ping or telnet to check connectivity.
  Check Logs: Review the IGS logs for any error messages that might provide more context about the issue. Logs can typically be found in the IGS installation directory.
  Resource Monitoring: Monitor the server resources to ensure that there are sufficient resources available for the IGS to operate effectively.
  Firewall/Proxy Configuration: If applicable, check the firewall and proxy settings to ensure that they are not blocking the communication between the SAP system and the IGS.
  Update Software: Ensure that both the SAP system and the IGS are updated to compatible versions. Check for any patches or updates that may address known issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to IGS and RSIGS000 for any specific fixes or recommendations. You can search for relevant notes in the SAP Support Portal.
  Documentation: Refer to the official SAP documentation for IGS for detailed configuration and troubleshooting steps.
  Community Forums: Consider checking SAP Community forums or other online resources where similar issues may have been discussed.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.