How To Fix RSIGS002 - IGS external error

SAP Error Message - Details

• Message type: E = Error

• Message class: RSIGS - Messages for Export Library IGS Services

• Message number: 002

• Message text: IGS external error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSIGS002 - IGS external error ?

  The SAP error message RSIGS002, which indicates an "IGS external error," typically relates to issues with the Internet Graphics Server (IGS) in SAP. This error can occur in various scenarios, particularly when generating or displaying graphical content, such as reports or charts.
  Causes:
  
  IGS Configuration Issues: The Internet Graphics Server may not be properly configured or may not be running.
  Network Issues: There could be network connectivity problems between the SAP system and the IGS.
  Resource Limitations: The server may be running out of resources (e.g., memory, CPU) to process the request.
  File Permissions: There may be issues with file permissions that prevent the IGS from accessing necessary files.
  Version Compatibility: There could be compatibility issues between the SAP system and the version of the IGS being used.
  
  Solutions:
  
  Check IGS Status: Ensure that the Internet Graphics Server is running. You can check this in the SAP system by navigating to the transaction code SMICM and looking for the IGS status.
  Review Configuration: Verify the configuration settings for the IGS. This includes checking the parameters in the SAP profile and ensuring that the IGS is correctly set up to handle requests.
  Network Troubleshooting: Check for any network issues that might be affecting connectivity between the SAP system and the IGS. This includes checking firewalls, proxies, and network routes.
  Resource Monitoring: Monitor the server resources to ensure that there are sufficient CPU and memory available for the IGS to operate effectively.
  Check Logs: Review the IGS logs for any specific error messages that can provide more context about the issue. Logs can typically be found in the directory where the IGS is installed.
  Permissions Check: Ensure that the IGS has the necessary permissions to access files and directories it needs to function.
  Update Software: If there are known compatibility issues, consider updating the IGS or the SAP system to the latest version.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the IGS and the specific error message for any patches or updates that may address the issue.
  Documentation: Refer to the official SAP documentation for the Internet Graphics Server for detailed configuration and troubleshooting steps.
  Community Forums: Engage with SAP community forums or support channels for additional insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.