How To Fix RSIGS003 - Unknown error when calling the IGS

SAP Error Message - Details

• Message type: E = Error

• Message class: RSIGS - Messages for Export Library IGS Services

• Message number: 003

• Message text: Unknown error when calling the IGS

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RSIGS003 - Unknown error when calling the IGS ?

  The SAP error message RSIGS003, which indicates an "Unknown error when calling the IGS," typically relates to issues with the Internet Graphics Service (IGS) in SAP. This service is responsible for rendering graphical content, such as charts and diagrams, in SAP applications.
  Causes:
  
  Configuration Issues: Incorrect configuration of the IGS or the underlying web server can lead to this error.
  Network Problems: Connectivity issues between the SAP system and the IGS can cause communication failures.
  Resource Limitations: Insufficient system resources (CPU, memory) on the server hosting the IGS can lead to failures.
  Software Bugs: There may be bugs in the version of the IGS or the SAP system that you are using.
  Missing or Corrupted Files: Essential files required for the IGS to function may be missing or corrupted.
  
  Solutions:
  
  
  Check IGS Configuration:
  
  Ensure that the IGS is correctly configured in the SAP system. You can check the configuration in transaction SICF (Internet Communication Framework) and ensure that the IGS service is activated.
  
  
  
  Review Logs:
  
  Check the IGS logs for more detailed error messages. You can find logs in the transaction SM21 (System Log) or in the IGS log files on the server.
  
  
  
  Network Connectivity:
  
  Verify that there are no network issues preventing communication between the SAP application server and the IGS. You can use tools like ping or traceroute to check connectivity.
  
  
  
  Resource Monitoring:
  
  Monitor the server resources to ensure that there are enough CPU and memory available. If the server is under heavy load, consider optimizing performance or scaling resources.
  
  
  
  Update Software:
  
  Ensure that you are using the latest version of the IGS and that all relevant patches have been applied. Check SAP Notes for any known issues and fixes.
  
  
  
  Restart IGS:
  
  Sometimes, simply restarting the IGS can resolve transient issues. You can do this through the SAP Management Console or by restarting the relevant services.
  
  
  
  Check for Missing Files:
  
  Ensure that all necessary files for the IGS are present and not corrupted. If files are missing, you may need to reinstall or repair the IGS installation.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the IGS and the specific error message for any additional troubleshooting steps or patches.
  Documentation: Review the official SAP documentation for the Internet Graphics Service for configuration and troubleshooting guidelines.
  Community Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP Support for further assistance.