How To Fix RSCRM_APPL028 - You are not authorized to change target groups in CRM

SAP Error Message - Details

• Message type: E = Error

• Message class: RSCRM_APPL - Application-specific Messages CRM

• Message number: 028

• Message text: You are not authorized to change target groups in CRM

What causes this issue?

You do not have the authorization to change target groups in CRM.

System Response

Processing has been terminated.

How to fix this error?

Ask your administrator to assign the appropriate authorization to you.

Procedure for System Administrators

Authorization object RSCRM_TG

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSCRM_APPL028 - You are not authorized to change target groups in CRM ?

  The SAP error message RSCRM_APPL028 indicates that a user is not authorized to change target groups in the Customer Relationship Management (CRM) module. This error typically arises when a user attempts to perform an action that requires specific authorizations that they do not possess.
  Cause:
  The primary cause of this error is a lack of necessary authorizations in the user's role or profile. In SAP, access to various functionalities is controlled through authorization objects, and if the user does not have the appropriate permissions assigned, they will encounter this error when trying to modify target groups.
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error. This will show you the last authorization check and help identify which specific authorization object is missing.
  
  
  
  Review Authorization Roles:
  
  Check the roles assigned to the user in transaction code SU01 (User Maintenance). Ensure that the user has the necessary roles that include permissions for changing target groups.
  
  
  
  Modify Roles:
  
  If the user lacks the required authorizations, you may need to modify the existing roles or create a new role that includes the necessary authorizations. This can be done using transaction code PFCG (Role Maintenance).
  Look for authorization objects related to CRM target group management, such as CRM_TG or similar objects that control access to target groups.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to change roles or authorizations, contact your SAP security team or administrator. They can assist in reviewing and updating the user's authorizations.
  
  
  
  Testing:
  
  After making changes to the roles or authorizations, have the user log out and log back in to ensure that the changes take effect. Then, test the action again to see if the error persists.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects that control access to CRM functionalities. This can help in understanding what permissions are required.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or known issues.
  Documentation: Review SAP documentation on CRM target group management to understand the required authorizations better.
  
  By following these steps, you should be able to resolve the RSCRM_APPL028 error and enable the user to change target groups in CRM.