How To Fix RPM_INTEGRATION312 - SOAP exception: csoapexceptiondocumentformat

SAP Error Message - Details

• Message type: E = Error

• Message class: RPM_INTEGRATION - Integration Messages

• Message number: 312

• Message text: SOAP exception: csoapexceptiondocumentformat

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RPM_INTEGRATION312 - SOAP exception: csoapexceptiondocumentformat ?

  The SAP error message RPM_INTEGRATION312 SOAP exception: csoapexceptiondocumentformat typically indicates an issue with the format of the SOAP message being sent or received during an integration process, particularly in the context of SAP's Resource and Portfolio Management (RPM) or similar modules that utilize SOAP web services for communication.
  Cause:
  
  Malformed SOAP Request: The SOAP message may not conform to the expected XML structure, which can include missing required fields, incorrect data types, or improper XML formatting.
  Schema Mismatch: The SOAP message may not match the expected schema defined by the web service. This can happen if there are changes in the service definition that are not reflected in the client application.
  Encoding Issues: There may be issues with character encoding, especially if special characters are involved.
  Network Issues: Sometimes, network issues can lead to incomplete or corrupted messages being sent or received.
  Version Mismatch: The client and server may be using different versions of the SOAP protocol or the web service.
  
  Solution:
  
  Validate SOAP Message: Use a tool to validate the SOAP message against the expected schema. Ensure that all required fields are present and correctly formatted.
  Check Service Definition: Review the web service definition (WSDL) to ensure that the client application is using the correct version and that the message structure matches the expected format.
  Error Logging: Enable detailed logging for the integration process to capture the exact SOAP request and response. This can help identify where the format issue lies.
  Test with SOAP Client: Use a SOAP client (like Postman or SoapUI) to manually send the request and see if the error persists. This can help isolate whether the issue is with the client application or the service itself.
  Review Encoding: Ensure that the character encoding is set correctly in both the request and response headers.
  Consult Documentation: Refer to SAP documentation or support resources for any known issues or updates related to the specific version of the RPM module you are using.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message. SAP frequently updates their knowledge base with solutions to common problems.
  Integration Tools: If you are using middleware (like SAP PI/PO or SAP CPI), ensure that the integration flow is correctly configured and that the mappings are accurate.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.