How To Fix RPM_INTEGRATION311 - SOAP exception: csoapexceptionfault

SAP Error Message - Details

• Message type: E = Error

• Message class: RPM_INTEGRATION - Integration Messages

• Message number: 311

• Message text: SOAP exception: csoapexceptionfault

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RPM_INTEGRATION311 - SOAP exception: csoapexceptionfault ?

  The SAP error message RPM_INTEGRATION311 SOAP exception: csoapexceptionfault typically indicates an issue with the integration between SAP and an external system using SOAP (Simple Object Access Protocol). This error can arise from various causes, including configuration issues, network problems, or data-related issues.
  Possible Causes:
  
  Configuration Issues: Incorrect configuration of the SOAP service or the integration settings in SAP can lead to this error.
  Network Problems: Connectivity issues between the SAP system and the external service can cause SOAP requests to fail.
  Data Issues: Invalid or unexpected data being sent in the SOAP request can trigger exceptions.
  Service Availability: The external service may be down or not reachable, leading to a failure in processing the request.
  Authentication/Authorization Issues: If the SOAP service requires authentication, failure to provide valid credentials can result in this error.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for the SOAP service in SAP. Ensure that the endpoint URL, authentication details, and other parameters are correctly set.
  Network Connectivity: Test the network connection between the SAP system and the external service. Use tools like ping or telnet to check connectivity.
  Review Data: Inspect the data being sent in the SOAP request. Ensure that it adheres to the expected format and contains valid values.
  Service Status: Check the status of the external service to ensure it is up and running. If it is down, you may need to wait until it is restored.
  Error Logs: Review the error logs in both SAP and the external service for more detailed error messages that can provide insights into the issue.
  Testing with SOAP Clients: Use a SOAP client (like Postman or SoapUI) to manually send requests to the external service. This can help isolate whether the issue is with SAP or the external service.
  Consult Documentation: Refer to the documentation for both SAP and the external service for any specific requirements or known issues related to SOAP integration.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the specific error message.
  Integration Documentation: Review the integration documentation for both SAP and the external service to ensure compliance with expected protocols and data formats.
  Community Forums: Engage with SAP community forums or support channels for additional insights and troubleshooting tips from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.