How To Fix RMPS_GENERAL117 - OCSP request rejected; inform your administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: RMPS_GENERAL - Gen. Messages Classes Records Management for Public Sector

• Message number: 117

• Message text: OCSP request rejected; inform your administrator

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RMPS_GENERAL117 - OCSP request rejected; inform your administrator ?

  The SAP error message RMPS_GENERAL117, which states "OCSP request rejected; inform your administrator," typically relates to issues with the Online Certificate Status Protocol (OCSP) when SAP is trying to validate a digital certificate. This error can occur in various scenarios, particularly when dealing with secure communications, such as HTTPS connections or when using digital signatures.
  Causes:
  
  Certificate Issues: The certificate being validated may be expired, revoked, or not trusted by the system.
  OCSP Server Unavailability: The OCSP server that is supposed to respond to the certificate status request may be down or unreachable.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the OCSP server.
  Configuration Issues: Incorrect configuration settings in the SAP system regarding certificate validation or OCSP settings.
  Firewall/Proxy Issues: Firewalls or proxies may be blocking the requests to the OCSP server.
  
  Solutions:
  
  Check Certificate Validity: Verify that the certificate being used is valid, not expired, and not revoked. You can do this by checking the certificate details in the SAP system or using external tools.
  Verify OCSP Server: Ensure that the OCSP server is operational and reachable from the SAP system. You can test this by trying to access the OCSP URL directly from the server where SAP is running.
  Network Configuration: Check for any network issues that might be preventing access to the OCSP server. This includes checking DNS settings, routing, and any potential network outages.
  Review SAP Configuration: Ensure that the SAP system is correctly configured to use OCSP for certificate validation. This may involve checking the SSL settings in the SAP system.
  Firewall/Proxy Settings: If there are firewalls or proxies in place, ensure that they are configured to allow traffic to the OCSP server. You may need to whitelist the OCSP server's IP address or domain.
  Update Trust Store: Make sure that the trust store in the SAP system is up to date and includes the necessary root and intermediate certificates.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs: Review the SAP system logs (such as the dev_icm or dev_ssl logs) for more detailed error messages that can provide further insight into the issue.
  Documentation: Refer to SAP documentation regarding SSL configuration and certificate management for more detailed guidance on setting up and troubleshooting OCSP.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.