How To Fix RMPS_GENERAL116 - OCSP responder not available; execute verification again

SAP Error Message - Details

• Message type: E = Error

• Message class: RMPS_GENERAL - Gen. Messages Classes Records Management for Public Sector

• Message number: 116

• Message text: OCSP responder not available; execute verification again

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RMPS_GENERAL116 - OCSP responder not available; execute verification again ?

  The SAP error message RMPS_GENERAL116 indicates that the Online Certificate Status Protocol (OCSP) responder is not available. This error typically occurs during the verification of digital certificates, which are used for secure communications and transactions in SAP systems.
  Cause:
  
  Network Issues: The SAP system may not be able to reach the OCSP responder due to network connectivity problems.
  OCSP Responder Down: The OCSP responder itself may be down or experiencing issues.
  Firewall/Proxy Settings: Firewalls or proxy settings may be blocking access to the OCSP responder.
  Incorrect Configuration: The OCSP responder URL may be incorrectly configured in the SAP system.
  Certificate Issues: The certificate being verified may not be properly configured or may have expired.
  
  Solution:
  
  Check Network Connectivity: Ensure that the SAP system can reach the OCSP responder. You can do this by pinging the OCSP responder URL from the server where SAP is running.
  Verify OCSP Responder Status: Check if the OCSP responder is operational. You can do this by accessing the OCSP URL directly in a web browser or using tools like curl or wget.
  Review Firewall/Proxy Settings: Ensure that any firewalls or proxies are configured to allow traffic to the OCSP responder.
  Check Configuration in SAP:
  
  Go to transaction STRUST in SAP.
  Check the SSL settings and ensure that the OCSP responder URL is correctly configured.
  
  
  Update Certificates: If the certificate has expired or is not valid, obtain a new certificate and update it in the SAP system.
  Retry Verification: After addressing the above issues, retry the verification process.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or patches related to this error.
  Logs: Review the SAP system logs (transaction SM21) for any additional error messages that may provide more context.
  Documentation: Refer to SAP documentation on SSL and certificate management for detailed steps on configuring and troubleshooting OCSP settings.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.