How To Fix RMPS_GENERAL115 - Certificate was withdrawn

SAP Error Message - Details

• Message type: E = Error

• Message class: RMPS_GENERAL - Gen. Messages Classes Records Management for Public Sector

• Message number: 115

• Message text: Certificate was withdrawn

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RMPS_GENERAL115 - Certificate was withdrawn ?

  The SAP error message RMPS_GENERAL115, which states "Certificate was withdrawn," typically relates to issues with digital certificates used in the context of SAP systems, particularly in scenarios involving secure communications, such as SSL/TLS connections or electronic signatures.
  Cause:
  
  
  Certificate Revocation: The most common cause of this error is that the digital certificate has been revoked by the Certificate Authority (CA) that issued it. This can happen for various reasons, including:
  
  The private key associated with the certificate has been compromised.
  The certificate has expired or is no longer valid.
  The organization that owns the certificate has requested its revocation.
  
  
  
  Certificate Store Issues: The certificate may not be properly installed in the SAP system's certificate store, or the system may not be able to access the certificate store.
  
  
  Network Issues: If the SAP system is trying to check the revocation status of the certificate (via CRL or OCSP) and cannot reach the necessary services, it may incorrectly report that the certificate is withdrawn.
  
  
  Solution:
  
  
  Check Certificate Status: Verify the status of the certificate using tools like OpenSSL or by checking with the issuing Certificate Authority. Ensure that the certificate is still valid and has not been revoked.
  
  
  Update or Replace Certificate: If the certificate has indeed been revoked, you will need to obtain a new certificate from the CA. Follow the process for generating a Certificate Signing Request (CSR) and getting it signed by the CA.
  
  
  Install the Certificate: Once you have a new certificate, install it in the appropriate certificate store in your SAP system. This may involve using transaction codes like STRUST or STRUSTSSO2, depending on your SAP version and configuration.
  
  
  Check Certificate Store Configuration: Ensure that the SAP system is correctly configured to access the certificate store and that all necessary certificates (including intermediate certificates) are present.
  
  
  Network Configuration: If the system needs to check the revocation status, ensure that it can access the necessary CRL or OCSP endpoints. Check firewall settings and network configurations.
  
  
  Testing: After making changes, test the connection or functionality that was previously failing to ensure that the issue is resolved.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to RMPS_GENERAL115 for any specific guidance or patches that may address this issue.
  Documentation: Review SAP documentation on managing digital certificates, including best practices for certificate lifecycle management.
  Security Policies: Ensure that your organization’s security policies regarding certificate management are being followed to prevent future issues.
  
  If the problem persists after following these steps, consider reaching out to SAP support for further assistance.