How To Fix RETJP038 - System can not retrieve the record of current employee

SAP Error Message - Details

• Message type: E = Error

• Message class: RETJP - Error Messages for Retirement and Rehirement

• Message number: 038

• Message text: System can not retrieve the record of current employee

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RETJP038 - System can not retrieve the record of current employee ?

  The SAP error message RETJP038, which states "System cannot retrieve the record of current employee," typically occurs in the context of SAP HR (Human Resources) or SAP SuccessFactors when the system is unable to find or access the employee record that is being requested. This can happen for several reasons. Below are some common causes, potential solutions, and related information:
  Causes:
  
  Employee Record Not Created: The employee record may not have been created in the system, or it may have been deleted.
  Incorrect Employee ID: The employee ID being used to retrieve the record may be incorrect or mistyped.
  Authorization Issues: The user may not have the necessary permissions to access the employee record.
  Data Consistency Issues: There may be inconsistencies in the database or issues with data synchronization.
  System Configuration: The system may not be configured correctly to retrieve employee records, especially if there have been recent changes to the configuration.
  Time Constraints: The employee record may not be available for the specific time period being queried (e.g., if the employee is no longer active).
  
  Solutions:
  
  Verify Employee ID: Double-check the employee ID being used to ensure it is correct.
  Check Employee Status: Ensure that the employee record exists and is active. You can do this by searching for the employee in the HR module.
  Review Authorizations: Check the user’s authorization settings to ensure they have the necessary permissions to access employee records.
  Data Consistency Check: Run data consistency checks or reports to identify any issues with employee records in the system.
  Consult with IT Support: If the issue persists, consult with your IT support team or SAP Basis team to investigate any underlying system issues or configuration problems.
  Check Time Period: Ensure that the query is being made for the correct time period when the employee was active.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide specific guidance or fixes.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., PA20 for displaying employee data) that can help you navigate the HR module.
  Documentation: Review SAP documentation or user manuals related to employee management and data retrieval processes.
  Training: Consider training sessions for users who frequently access employee records to minimize errors in data entry or retrieval.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.