How To Fix RETAIL_ST_TS_MSG017 - Cannot read authorized sites

SAP Error Message - Details

• Message type: E = Error

• Message class: RETAIL_ST_TS_MSG -

• Message number: 017

• Message text: Cannot read authorized sites

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RETAIL_ST_TS_MSG017 - Cannot read authorized sites ?

  The SAP error message RETAIL_ST_TS_MSG017 ("Cannot read authorized sites") typically occurs in the context of SAP Retail or SAP S/4HANA when the system is unable to access or retrieve information about authorized sites for a particular user or process. This can happen due to various reasons, including configuration issues, authorization problems, or data inconsistencies.
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to access the site data.
  Configuration Problems: The system may not be properly configured to recognize the authorized sites.
  Data Inconsistencies: There may be inconsistencies or missing entries in the site master data.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or system errors.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary roles and authorizations to access the site data. This can be done by reviewing the user's role assignments in the SAP system.
  
  
  
  Review Site Configuration:
  
  Verify the configuration settings for the sites in the SAP system. Ensure that the sites are correctly defined and that the user is assigned to the appropriate sites.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the site master data. Look for any missing or incorrect entries that could be causing the issue.
  
  
  
  Transaction Codes:
  
  Use transaction codes like SU53 to analyze authorization failures or SE16 to check the relevant tables for site data.
  
  
  
  System Logs:
  
  Check the system logs (transaction SM21) for any related error messages or warnings that could provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: Check SAP Community forums or other online resources where similar issues may have been discussed.
  Training and Documentation: Review any training materials or documentation related to site management in SAP Retail or S/4HANA for best practices and configuration guidelines.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message RETAIL_ST_TS_MSG017.