How To Fix RETAIL_ST_TS_MSG019 - Product not recognized at this site

SAP Error Message - Details

• Message type: E = Error

• Message class: RETAIL_ST_TS_MSG -

• Message number: 019

• Message text: Product not recognized at this site

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RETAIL_ST_TS_MSG019 - Product not recognized at this site ?

  The SAP error message RETAIL_ST_TS_MSG019 ("Product not recognized at this site") typically occurs in the context of SAP Retail or SAP S/4HANA when a product is not recognized or not available in the system for the specific site or store location you are working with. This can happen for various reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  Product Not Mastered: The product may not be created or maintained in the system for the specific site/store.
  Site-Specific Data Missing: The product might not have been assigned to the site in the master data.
  Incorrect Site Configuration: The site configuration may not be set up correctly to recognize the product.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules.
  Product Status: The product may be inactive or not available for sale at the specific site.
  
  Solutions:
  
  
  Check Product Master Data:
  
  Verify that the product exists in the system and is correctly set up in the material master (transaction code MM03).
  Ensure that the product is assigned to the relevant site/store in the material master data.
  
  
  
  Site Assignment:
  
  Check if the product is assigned to the site in the relevant views (e.g., Sales Organization, Plant, etc.).
  Use transaction code MM02 to update the product master data and ensure it is assigned to the correct site.
  
  
  
  Review Site Configuration:
  
  Ensure that the site/store is correctly configured in the system and that it is active.
  Check the site-specific settings in the configuration (SPRO) to ensure that the product can be recognized.
  
  
  
  Data Synchronization:
  
  If you are using multiple systems (e.g., SAP and non-SAP), ensure that data synchronization processes are functioning correctly.
  Check for any errors in data transfer or integration processes.
  
  
  
  Product Status:
  
  Verify the status of the product to ensure it is active and available for sale.
  If the product is inactive, you may need to reactivate it.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details related to the error message and troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM01 (Create Material), MM02 (Change Material), and MM03 (Display Material).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify product data.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or a technical consultant who can provide further assistance based on your specific system configuration and setup.