How To Fix RETAIL_ST_CS_MSG019 - A system error occured while setting product internal status to Pending

SAP Error Message - Details

• Message type: E = Error

• Message class: RETAIL_ST_CS_MSG -

• Message number: 019

• Message text: A system error occured while setting product internal status to Pending

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RETAIL_ST_CS_MSG019 - A system error occured while setting product internal status to Pending ?

  The SAP error message RETAIL_ST_CS_MSG019, which indicates that "A system error occurred while setting product internal status to Pending," typically arises in the context of SAP Retail or SAP S/4HANA systems when there is an issue with the internal processing of product status changes. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the product master data or related tables that prevent the system from updating the status.
  Authorization Issues: The user may not have the necessary authorizations to change the product status.
  System Configuration: Incorrect configuration settings in the system related to product status management could lead to this error.
  Technical Issues: There may be underlying technical issues, such as database locks, system performance problems, or bugs in the software.
  Custom Code: If there are custom enhancements or modifications in the system, they might interfere with the standard process of changing product statuses.
  
  Solutions:
  
  Check Product Data: Verify the integrity of the product master data. Ensure that all required fields are filled and that there are no inconsistencies.
  Review Authorizations: Ensure that the user attempting to change the product status has the necessary authorizations. You can check this in the user roles and authorizations settings.
  Analyze System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Debugging: If you have access to development tools, you can debug the process to identify where the error occurs. This may require the assistance of a developer.
  Check Configuration: Review the configuration settings related to product status management in the SAP system. Ensure that they are set up correctly.
  Database Locks: Check for any database locks that might be preventing the update. You can use transaction SM12 to view and manage locks.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance. Provide them with the error message and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM02 (Change Material), MM03 (Display Material), and SLG1 (Application Log) for troubleshooting.
  SAP Notes: Search for SAP Notes related to RETAIL_ST_CS_MSG019 in the SAP Support Portal. There may be specific notes addressing known issues or patches.
  Documentation: Review SAP documentation related to product status management in your specific version of SAP Retail or S/4HANA for best practices and guidelines.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the RETAIL_ST_CS_MSG019 error message.