How To Fix RDSV_SD_XX808 - Negative total amount is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: RDSV_SD_XX - Regulatory Document and Signature Validation in SD

• Message number: 808

• Message text: Negative total amount is not allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RDSV_SD_XX808 - Negative total amount is not allowed ?

  The SAP error message RDSV_SD_XX808, which states "Negative total amount is not allowed," typically occurs in the context of sales and distribution (SD) processes, particularly when dealing with billing documents, sales orders, or credit memos. This error indicates that the system has encountered a situation where a negative total amount is being processed, which is not permissible according to the business rules configured in the SAP system.
  Causes:
  
  Incorrect Pricing Conditions: The pricing conditions applied to the sales document may lead to a negative total amount. This can happen if discounts or returns are incorrectly configured.
  Credit Memos: If you are trying to create a credit memo that results in a negative total amount, the system may reject it if it violates the business rules.
  Manual Entry Errors: Users may inadvertently enter negative values in fields that should only accept positive values, leading to a negative total.
  Configuration Issues: The system configuration may not allow for certain transactions that result in negative totals, especially if the business process does not support it.
  
  Solutions:
  
  Review Pricing Conditions: Check the pricing conditions applied to the document. Ensure that discounts, surcharges, and other pricing elements are correctly configured and do not lead to a negative total.
  Check Document Type: Ensure that the document type you are using allows for negative amounts. For example, certain credit memo types may be configured to allow negative totals, while others may not.
  Correct Manual Entries: If the error is due to manual data entry, correct the values to ensure that they do not result in a negative total.
  Consult Configuration Settings: Work with your SAP configuration team to review the settings related to sales documents and billing. Ensure that the system is configured to handle the types of transactions you are processing.
  Use Alternative Document Types: If you are trying to process a transaction that inherently results in a negative total, consider using an alternative document type that is designed for such transactions.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common errors.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), VF01 (Create Billing Document), etc., to navigate and troubleshoot the documents involved.
  User Training: Ensure that users are trained on the correct procedures for entering data into the system to minimize the risk of errors that lead to negative totals.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or your internal SAP team for further investigation.