How To Fix R11214 - Enter the Internet user

SAP Error Message - Details

• Message type: E = Error

• Message class: R11 - Business Partner and BDT

• Message number: 214

• Message text: Enter the Internet user

What causes this issue?

You have maintained attributes (logon data, roles and/or fixed values)
for the Internet user, without having entered the Internet user itself.
Enter an Internet user, or delete the relevant user attributes.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message R11214 - Enter the Internet user ?

  The SAP error message R11214, which states "Enter the Internet user," typically occurs when you are trying to perform an action that requires an Internet user to be specified, but none has been provided. This error is often encountered in scenarios involving SAP's Internet Communication Framework (ICF) or when dealing with web-based applications.
  Cause:
  
  Missing User Information: The system requires an Internet user to be specified for the operation you are trying to perform, but it has not been provided.
  Configuration Issues: There may be a configuration issue in the system where the Internet user is not set up correctly.
  Authorization Issues: The user may not have the necessary authorizations to perform the action that requires an Internet user.
  
  Solution:
  
  Enter the Internet User: When prompted with the error, ensure that you enter a valid Internet user in the relevant field. This user should have the necessary permissions to perform the action.
  Check User Configuration: Verify that the Internet user is correctly configured in the system. You can do this by:
  
  Navigating to transaction code SU01 (User Maintenance) and checking the user details.
  Ensuring that the user has the appropriate roles and authorizations assigned.
  
  
  Review ICF Settings: If the error is related to the Internet Communication Framework, check the ICF settings:
  
  Use transaction code SICF to access the ICF services.
  Ensure that the relevant services are activated and properly configured.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the transaction or process you are working on.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), SICF (Maintain Services), and SU53 (Authorization Check) to troubleshoot user and authorization issues.
  SAP Notes: Search for SAP Notes related to error R11214 for any specific fixes or recommendations provided by SAP.
  User Roles: Ensure that the Internet user has the necessary roles assigned that allow them to perform the required actions in the system.
  
  By following these steps, you should be able to resolve the R11214 error and proceed with your tasks in SAP.