How To Fix R1687 - Cannot change or delete X.400 address because &1 &2 &3 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: R1 - Business Partner Messages from S_BUPA_GENERAL

• Message number: 687

• Message text: Cannot change or delete X.400 address because &1 &2 &3 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message R1687 - Cannot change or delete X.400 address because &1 &2 &3 does not exist ?

  The SAP error message R1687 indicates that there is an issue with trying to change or delete an X.400 address in the system. The message specifies that the operation cannot be completed because a certain entity (represented by placeholders &1, &2, and &3) does not exist. This typically relates to the configuration of communication settings in SAP, particularly for systems that use X.400 for email communication.
  Cause:
  
  Non-Existent Address: The X.400 address you are trying to modify or delete does not exist in the system. This could be due to a typo, or the address may have been deleted or never created.
  Incorrect Configuration: The configuration settings for the X.400 address may not be set up correctly, leading to the system not recognizing the address.
  Authorization Issues: The user may not have the necessary permissions to change or delete the specified X.400 address.
  
  Solution:
  
  Verify the Address: Check the X.400 address you are trying to change or delete. Ensure that it is correctly entered and exists in the system.
  Check Configuration: Go to the transaction code SO10 (or the relevant transaction for managing X.400 addresses) and verify the configuration settings for the X.400 address. Ensure that all required fields are filled out correctly.
  User Authorization: Ensure that the user attempting to make the change has the necessary authorizations. You may need to consult with your SAP security team to verify this.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on managing X.400 addresses and troubleshooting related issues.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SO10 for managing X.400 addresses, SCOT for configuring SAPconnect, and SICF for service activation.
  SAP Notes: Look for SAP Notes related to X.400 configuration and error messages. These notes often provide solutions or workarounds for known issues.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the exact error message and context of the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.