How To Fix QV021 - Error & has occurred sending a mail (-> long text)

SAP Error Message - Details

• Message type: E = Error

• Message class: QV - QM usage decisions

• Message number: 021

• Message text: Error & has occurred sending a mail (-> long text)

What causes this issue?

Error &V1& calling SO_OBJECT_SEND module.
The corresponding error is listed below.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error 1 : Active user &V2& does not exist
Error 2 : Mail component does not exist
Error 3 : Folder &V2& does not exist
Error 4 : You have no authorization for folder &V2&
Error 5 : Forwarder &V2& does not exist
Error 6 : Message does not exist
Error 7 : Object &V2& does not exist
Error 8 : Mail could not be sent
Error 9 : You have no authorization for object &V2&
Error 10: Object type &V2& does not exist
Error 11: You have no authorization for this operation
Error 12: Sender &V2& does not exist
Error 13: Parameter error &V2&
Error 14: Substitute not active
Error 15: Substitute not defined
Error 16: User &V2& does not exist
Error 17: Return code &V2& has occurred

System Response

Mail could not be sent.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QV021 - Error & has occurred sending a mail (-> long text) ?

  The SAP error message QV021 typically indicates that there was an issue when attempting to send an email from the SAP system. This error can arise due to various reasons, and understanding the cause is essential for troubleshooting. Here are some common causes, potential solutions, and related information:
  Causes:
  
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly. This includes incorrect server addresses, ports, or authentication settings.
  
  
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  
  
  Authorization Issues: The user or the system may not have the necessary permissions to send emails.
  
  
  Email Format Issues: The email content or format may not be compliant with the email server's requirements.
  
  
  Mail Server Issues: The email server itself may be down or experiencing issues.
  
  
  SAP Notes: There may be specific SAP Notes related to the version of SAP you are using that address known issues with email sending.
  
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT in SAP.
  Verify the SMTP node settings, including the mail server address, port, and authentication details.
  Ensure that the settings match those provided by your email service provider.
  
  
  
  Test Connectivity:
  
  Use tools like telnet to check if the SAP system can reach the SMTP server on the specified port.
  Ensure that there are no firewall rules blocking the connection.
  
  
  
  Review Authorizations:
  
  Check if the user has the necessary authorizations to send emails.
  Review the roles and profiles assigned to the user.
  
  
  
  Check Email Format:
  
  Ensure that the email content is properly formatted and does not contain any unsupported characters or attachments.
  
  
  
  Monitor Mail Server:
  
  Check the status of the email server to ensure it is operational.
  Review logs on the mail server for any errors related to the emails sent from SAP.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SCOT: Used for configuring and monitoring the SMTP settings.
  SOST: Used to monitor the status of sent emails in SAP.
  
  
  
  SAP Documentation: Refer to the official SAP documentation for detailed guidance on configuring email settings and troubleshooting email issues.
  
  
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  By following these steps, you should be able to identify and resolve the QV021 error in your SAP system.